Team Leader

Team Leader

Suntele Global Data Processing Private Limited
Pune
2 - 5 Years
220000 - 430000 INR

Job Description

ROLES & RESPONSIBILITIES
1. Be in charge of running and managing the team on a daily basis
2. Set performance targets for all associates in the team to meet up with overall process objectives
3. Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
4. Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
5. Conduct regular review of all agents performance and organize training sessions for under performers
6. Submit regular reports to management and seek new ideas and strategies to improve performance at the center
7. Manage the daily team activities and operations.
8. Drive Team adherence and manage scheduling.
9. Managing Escalations (Internal & External)
10. Run reports & conduct a thorough analysis of the missed KPI's & draw an effective action plan.
11. Performance management and appraisals of the team.
12. Conduct weekly reviews & present an action plan to the Management.
13. Conduct one on one, skips with the team.
14. Feedback and Coaching.
15. Knowledge management for the team and quality control.
16. Apply performance management strategies - action plans, BQ planning.
17. Responsible for people/ employee career development.

Suntel Global is a one stop End-to-End Title Production and Appraisal Review Quality control Service Provider which believes in creating value for core businesses dedicated to provide knowledge and excellence in an environment of integrity and courtesy to the customers with technical expertise and thorough domain understanding to a wide spectrum of outsourcing services.

About Recruiter

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Functions : Sales/Business Development

Industries : KPO/Analytics

Skills/Roles I hire for: International Sales, Lead Generation, International Business Development

level Hiring For: Junior Level, Mid Level, High Level

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