Team Leader Inbound/Outbound_Vashi

Team Leader Inbound/Outbound_Vashi

Amal Infosystems Private Limited
Navi Mumbai Thane
3 - 10 Years
Not Specified

Job Description

Excellent opportunity for Team Leader Inbound and Outbound Voice Process
Mange a team of approximately 20 FTE
Total experience 5+
Minimum 3 years of experience as a Team Leader in a domestic/international BPO. (insurance industry experience will be added advantage)
Strong interpersonal, problem solving, negotiating and verbal & written communication skills
Strong computer knowledge and technical skills (including ease with multiple processes, applications, Excel, Word).
1. Provide statistical and performance feedback and coaching on a regular basis to each team member. Write and administer performance reviews for skill improvement.
2. Achieve stretched targets and be able to take decisions and manage complex/ difficult conflict situations with either customers or employees
3. Assisting Team Manager with process improvement initiatives by coordinating with either other teams in the Company or within Customer Support for system efficiency enhancement projects, implementation on the floor of engagement programs, reward and recognition programs and staffing , training and scheduling issues
Effectively manage customer escalations
4. Ensure complete participation and contribution in organization/process level initiatives (e.g. FTR Enhancement, Absenteeism & Attrition control) that may be implemented from time to time to improve quality and efficiency
Be available for employees that experience work and / or personal problems providing appropriate coaching, counseling, direction and resolution

Its 5 Days Working 2 days Rotational weekly off.
For Female its only Day Rotational Shit. No shift beyond 8.30 pm
On Direct Pay-Role of company
Perks and Benefits
Up to 27% Annual performance Bonus

PES HR SERVICES IS A RECRUITMENT AND STAFFING COMPANY BUILT ON TRUST. THE COMPANY SERVICES SENIOR AND MID LEVEL POSITIONS ACROSS VERTICALS OF AEROSPACE, OIL AND GAS, FINANCE, INFORMATION TECHNOLOGY, EDUCATION AND OTHER AREAS. WE HAVE A TEAM OF 35 RECRUITMENT PROFESSIONALS BASED OUT OF OUR OFFICES IN MUMBAI. WE HAVE HANDLED ASSIGNMENTS PAN INDIA AND ACROSS THE WORLD.

About Recruiter

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Functions : Sales/Business Development, IT

Industries : IT/Computers - Hardware, IT/Computers - Software, Other, Other

Skills/Roles I hire for: Sales, BDM

level Hiring For: Junior Level, Mid Level, High Level

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