Team Lead - NOC Operations - 8 Yrs Exp

Team Lead - NOC Operations - 8 Yrs Exp

ExterNetworks Inc
Hyderabad / Secunderabad
7 - 9 Years
Not Specified

Job Description

Position: Team Lead - NOC Operations (8+ Yrs exp)
Company: ExterNetworks
Work days: Monday to Friday
Positions: Multiple.
Address: Madhapur, Hyderabad

Job Description:
  • Flexibility in work schedule as all NOC positions are shift work, this position also includes on call work.
  • Monitor the team working on the network/systems, document network events and take corrective action in response to alarms and traps
  • Manage network and systems configuration changes using standard technical methods and procedures
  • Pro-active analysis, event and incident management ensuring all faults are resolved within agreed SLA.
  • Provide assistance to NOC Engineers as an escalation point and as an information resource and drive outage bridges to resolution.
  • Document and communicate network and systems event status using established systems and business practices.
  • Provide timely escalations and notifications as required by procedure.
  • Conducts trainings and mentoring sessions. Provides the highest level of support to the technical operations groups and junior level engineers.
  • Ensure all job aids, SOP and knowledge based articles are updated
  • Coordinate with Sustainment and Engineering on new projects handover.
  • Identify and maintain NOC business processes.
  • Provide supervision to the NOC staff.
  • Control NOC work schedules, duty assignments and time-off requests.
  • Manage working relationships with other business units and maintain effective cross-functional communications.
  • Maintain a service oriented environment focused on problem prediction, detection and resolution

Requirements:
  • Relevant work experience: 8 to 10 Years
  • Education level: Bachelor in Engineering or higher
  • ITIL Foundation Certified [Required]
  • ITIL Intermediate [Desired]

Contact:
MK. Nawaz | ExterNetworks |Recruitment Manager
Phone: 040-45456566
nawaz @ externetworks.com
ExterNetworks |Plot No: 1-60/8, Survey No: 72 | Silicon Valley Road | Madhapur | Hyderabad 500081 | Telangana

Headquartered in Piscataway, New Jersey, and with further strategic locations across North America, Europe, the Middle East and Asia, ExterNetworks has rapidly expanded its operations and capacity since entering the market in 2001. By following a complete client-centric service approach, we offer highly flexible and entirely customized IT solutions that respond to multiple and varied requirements and help our clients accomplish their business objectives. We take into account key factors, such as budgetary constraints, time pressures, and project-specific requirements to continually adapt to clients’ needs and ever-changing market conditions.


ExterNetworks offers cost-effective, sustainable and highly innovative managed services and solutions that enable clients to increase productivity, reduce costs and streamline their operations. Our wide portfolio of projects ranges from complex e-business and web development initiatives to enterprise-wide custom application development and 24/7 help desk support. We listen attentively to clients and conduct thorough needs analyses to find the right resources that respond uniquely to their requirements.

In an increasingly competitive business environment we are keenly aware of our clients’ need to maximize ROI and increase their profit margins. Our proven service approach adopts an effective and agile business model that allows us to work smarter and leaner than other IT consulting firms, ensuring both reduced costs and improved lead time. Not only do we benefit from 18 locations countrywide, but we also serve clients from offices in the United Kingdom and United Arab Emirates, allowing us to source IT professionals globally from strategic locations across three continents.
The technology professionals we deploy on a contract, contract-to-hire, or full-time basis, include highly talented software developers, experienced project managers, qualified database, networking and internetworking specialists, and dedicated help desk support professionals.

ExterNetworks hires a further 500 skilled employees in our offshore Network Operating Center (NOC) in India. This state-of-the-art facility allows us to effectively harness the resources of talented professionals offshore, while benefiting from world time zones and economic resources. We can respond more efficiently to our clients’ requests thanks to our 24/7 capacity, and enjoy total product development control with unlimited customization possibilities.
By combining seasoned recruiters from our onshore facilities with our dedicated offshore team, our unique delivery model accelerates staff deployment and ensures reduced cost per hire. We can take on any challenge, large or small, and pride ourselves on our continued innovation in providing original and out-of-the-box solutions in a timely and professional manner.
We owe much of our success today to our continued focus on what we do best; offering premium IT consulting, managed network services and talent acquisition. Whether the request is to increase the output of a client’s existing network system, or to implement an entirely new infrastructure from scratch, ExterNetworks has the qualified professionals to complete the job every time.

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