Systems Software Engineer

Job Description


Job Description :
Our DevOps team is responsible for day-to-day support, defect correction and maintenance support in the production environment to support multiple health industry sites used by both Consumers and Agents and to ensure a consistent customer experience. The team works with the Key Stakeholders, Delivery Managers, Developers, Agents, Customers and End Users to identify and correct issues and improve the user experience within the applications.
Responsibilities:
* Resolve any day-to-day user reported issues escalated from lower tiers of support. Investigate and provide resolution in the process at root cause level
* Identify and correct defects uncovered by testing or customer feedback
* Confer with management and development teams to prioritize defects/enhancements, resolve conflicts, choose solutions and/or implement improvements
* Improve applications through various channels, including analysis of existing code, some creation of code fixes/enhancements and user-interface improvements
* Develop solutions quickly and with high quality and coordinate with the developers to ensure they are merged with any active development.
* Provide expert-level knowledge and own your role, conducting deep dives into potential issues with an eye for identifying, solving and correcting problems to limit Customer impact
* Participate in production releases, working with the developers and QA to determine which issues identified in testing need to be addressed prior to go-live, which will be handled as defects in production and which will be enhancements in future releases.
* Participate in operational readiness activities for new services/applications
* Perform other duties as assigned by DevOps management
Supported Technologies:
* CentOS, WildFly, AdoptOpenJDK, Node.js, NGiNX, play, Memcached, Redis, MySQL, MongoDB, F5, HTML, Java, Web App API (json, Soap, REST, xml), Jenkins, Browser Debugging tools, GlobalScape SFTP, jMeter
Qualifications:
* 2+ years of demonstrated success with one or more of our supported technologies (expert level)
* 2+ years of experience supporting at least 5 additional listed technologies
* Extensive experience with Linux command line/shell/bash
* Some past programming experience with the ability to learn new programming platforms
* Experience with monitoring tools (Xymon, AppDynamics, EM7, ELK, Elasticsearch, Kibana)
* Experience with ServiceNow and/or other ticketing tools
* Experience with ITIL
* Willingness to participate in 24/7/365 weekly on-call rotation.
Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

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TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com. Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately .

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