System Support Engineers with Tape Library (L2) Skills

System Support Engineers with Tape Library (L2) Skills

Axycube Solutions Private Limited
Chennai Kolkata
2 - 5 Years
300000 - 400000 INR

Job Description

Key Skills :- Tape library end to end troubleshooting skills , Server & storage hardware replacements , Storage & back products architecture
Optional :- Remote analysis experience , Tape repair skills , Storage implementation & upgradation.
Responsibilities :
1. Our Partner’s Systems (SSE) Senior Support Engineer provides additional levels of technical expertise and experience to supplement local field staff’s technical ability as they perform their duties in the field and in the office.
2. Work on daily escalations from the field and have the ability to multitask on multiple escalations when needed.
3. An SSE reviews new equipment for maintainability to insure that our field and support staff can obtain the resources required, and necessary, to maintain the equipment under contract i.e. manuals, training, parts, equipment etc.
4. Assists remote offices in the ramp up of large customer sparing preparations as well as assisting in the evaluation, and installation of spare hardware after the acquisition of new hardware maintenance contracts.
5. Occasionally involved in highly complex site audits and ramp up of new technology to provide training required for maintenance.
6. Investigates our partner’s ability to deliver Call Home, remote notification, or remote monitoring.
7. Interfaces with customers in sales related activities, conference calls, technical assessment meetings, and provide support for sales meetings during contract negotiations etc.
8. Attends follow up sales meetings on service performance reviews.
9. Works with Logistics to assist in the acquisition of parts for sparing, associated parts definition, and researching compatibility of parts, as well as assessing probability of failure.
10. Develops and delivers internal training classes to the greater Curvature Engineering community. These classes are designed to reduce training costs company wide, and facilitate successful service at the regional level.
11. Evaluates OEM and third-party training classes for content and value; as well as provide recommendations to regional service management on minimum training requirements necessary to provide service on specific OEM platforms.
12. Mandatory to Share the daily report of RSG Tickets, FE Tickets attended & emails they revert by the end of their shift.
13. Weekly meeting, Performance & analysis review must be done with the management.
14. Its Mandatory to have at least one certification per financial year.
Directly Reports to National Manager – SD & Operations and dotted line reporting to SDM & SME.
Should be with the open mind to accept the Additional Tasks & Responsibilities given by the Reporting Manager.

We aspire to partner various multinational companies and leading Indian businesses across multiple domains.

About Recruiter




Active jobs

Functions : IT

Industries : IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Software Development & Infrastructure Management Skills

level Hiring For: Junior Level, Mid Level, High Level

Axycube Solutions Pvt. Ltd - A Talent Acquisition Company We aspire to partner various multinational companies and leading Indian businesses across multiple domains. We recruit professionals in Development Skills and Microsoft Infra Skills

Similar Jobs

People Also Considered

Career Advice to Find Better