System Support Analyst Senior

System Support Analyst Senior

FIS Global Business Solutions India Private Limited
Pune India
0 - 50 Years
Not Specified

Job Description

Job Description :
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Engineering
Travel Percentage : 0%
Provides 24 x 7 on-call support for all assigned production-related systems.
Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
Assists in documenting current policies and procedures.
Represents team on cross-functional teams for production, support and development activities.
Performs specialty production processing.
Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.
Performs monthly and quarterly SOX testing.
Interacts with internal departments to deliver solutions.
Interprets and presents data and conclusions to management as needed.
Improve methodologies used in the job.
Other related duties assigned as needed.
Bachelor\u2019s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
Knowledge of the basic principles, processes, phases and roles of application development methodologies
Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
Knowledge of testing tools and quality control requirements
Knowledge of programming languages
Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
Demonstrated knowledge of company products and services
Excellent analytical, problem-solving and time management skills
Ability to successfully manage multiple concurrent tasks
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Ability to work well in a fast-paced, high stress team environment
Ability to work independently and intuitive ability to prioritize assignments
Must be dependable and able to meet and fulfill obligations
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Willingly shares relevant technical and/or industry knowledge and expertise with other resources
Must be highly flexible and adapt to changing priorities
Must be extremely detail-oriented and thorough in completing tasks
Willing to take on responsibilities and challenges
Advanced professional role. Highly-skilled with extensive proficiency. Leads IT support group activities and provides analytical and technical assistance to the support team. May coach and/or mentor junior System Support Analysts and support staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Generates statistical reports and analyses for management. Monitors team activity for quality control. Provides recommendations for enhancements to department processes and procedures. Maintain current operational procedures. Actively participates in all phases of product development to ensure a smooth transition into production for the users, clients and support personnel. Manages and administers the change management process. Develops audit utilities to verify data integrity. Coordinates and executes code installations. Works with business units to quality control applications. Administers application logins. Performs monthly user access audits by application. Creates and executes queries for one-time extraction of data. Sets up and tests interface files. Coordinates and prioritizes requests/tickets among team members. Executes system processes not yet ready for hand-off to operations and reviews results. Maintains support test areas and utilities. Works with external and internal auditors on SOX, SSAE16 and internal audits. Works with DBAs to modify databases and schemas. Identifies complex problems and develops, evaluates and implements solutions. Develops and designs effective system-generated reports. Prepares detailed analyses of processes and procedures. Performs operational analyses of procedures. Develops and maintains training material. Typically requires five or more years work experience in software quality control, systems analysis, system support, software development or related discipline or three or more years as a System Support Analyst II. Requires strong leadership and project management skills. Must be able to identify alternative solutions and approaches to problems and influence others on the best approach to take.
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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