Sutherland is Hiring For Work From Home & Work From Office

Sutherland is Hiring For Work From Home & Work From Office

Sutherland Global Services Private Limited
Hyderabad / Secunderabad
0 - 5 Years
229999 - 350000 INR

Job Description

This Position is for Work from Home. Post Lock down, it will be Work from Office.
ROLES & RESPONSIBILITY:   

  • Responsible for answering inbound VOICE  from customers, resolve their primary query on technical/Non technical issues.
  • Should be Very Good in Communication Skills.
  • Should be able to perform under pressure and cope up with the dynamics of the process.
  • Aim to retain customers through excellent service and attention to detail.
  • Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required
  • Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
  • Remain updated with process and product updates, technology applications and utilities.
  • Utilize various internal and client based tools and applications for customer management and servicing
  • Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
  • Should have basic computer accessing knowledge. 
Required Candidate profile

  • UG/Graduates with any customer service experience.
  • Fresher Graduates and 2020 passed outs can apply
  • Excellent oral and written communication skills (English)
  • Candidates flexible to work for 24/7 shifts  
  • All interviews will happen on Phone (Video Calls/Zoom/WebEx) 
ROUNDS OF INTERVIEWS:

HR Round
Voice  
OPS
Package: 3.5 Lakhs/Annum + Additional Benifits

LOCATION - Hyderabad
Interested!Please contact the below Details.
Manohar Ramagalla(George) - 7893315833/8367604282
Email : [HIDDEN TEXT]

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

About Recruiter

2

Active jobs

Functions : Health Care

Industries : Hospitals/Healthcare/Diagnostics, ITES/BPO, Recruitment/Staffing/RPO

Skills/Roles I hire for: Medical Codng, Ar Calling

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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