Support Engineering

Support Engineering

Amazon
Chennai
4 - 7 Years
Not Specified

Job Description


Job Description :
Are you interested in joining the team behind Amazon’s newest innovation Come help us work on world class software for our customers!
The Amazon Kindle Engineering Support team provides tier 3/4 production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Some of the key job functions:
· Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
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· Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects
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· Software deployment support in staging and production environments
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· Develop tools to aid operations and maintenance
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· System and Support status reporting
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· Ownership of one or more Digital products or components
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· Customer notification and workflow coordination and follow-up to maintain service level agreements
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· Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
Basic Qualifications :
Basic Qualifications:
- BS in Computer Science, Engineering or a related technical field
- 4+ years overall development/technical support experience
- Experience in Java/Perl/Python/shell scripts
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java based technologies
- Ability to write intermediate level database queries. SQL skills.
- Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
Preferred Qualifications :
Basic Qualifications:
- BS in Computer Science, Engineering or a related technical field
- 4+ years overall development/technical support experience
- Experience in java/Perl/Python/shell scripts
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java based technologies
- Ability to write intermediate level database queries. SQL skills.
- Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems

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