Support Engineer

Support Engineer

Tata Group
2-4 years
Not Specified

Job Description

TCS has been a great pioneer in feedingthe fire of young techies like you. We are a global leader in the technologyarena and there's nothing that can stop us from growing together.
What we are looking for
Experience Range: 2-4 years
Location: Kolkata, Pune
  • Exceptionalknowledge on Unix, Perl and SQL
  • Knowledgeof Java or C++ (preferred)
  • Knowledgeof Windows, Linux, Unix scripting, Java, Oracle, MS-SQL
  • Strongunderstanding of ITIL Incident Management, Problem Management and ChangeManagement
  • Goodexperience in doing batch support, enhancing batch performances
    Good To Have:
  • Well-groundedunderstanding of financial markets and products, in particular Risk PNL
  • StrongExperience supporting Applications which communicate with multiple upstream anddownstream systems.
  • Knowledgeof Risk Technology and Calypso application will be added advantage
  • Understanding& prior experience of full end to end P&L valuations
  • Accountablefor Application production and Supporting EOD Processing of multiple application batches. Be an activeteam player and where required, demonstrate the ability to multitask -supporting multiple application batches.
  • Anyunresolved incidents are escalated in a timely fashion to Support teams andtracked through to closure.
  • Anychanges to the production environment required to resolve an incident will beperformed in accordance with the change management process
  • Forrecurring Incidents perform the detailed analysis to support effective ProblemManagement
  • Analyze,investigate and solve multiple complex problems and request in a timely manner.
  • Solutionsdriver on escalation calls. Post mortem, root cause analysis and resolution ofmajor incidents. Document controls, procedures, and ticketing
  • Proactivelycapture and maintain knowledge on every incident and change

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