Support Engineer - Mobify

Support Engineer - Mobify

Salesforce
2-8 years
Not Specified

Job Description


To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category
Customer Success GroupJob Details
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our 'more human, less corporate' culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.
Scope of Role:
Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
Detailed Role & Responsibilities:
  • Developing and maintaining technical expertise in assigned areas of product functionality.
  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
  • Providing feature explanation and Salesforce coding best practices.
  • Managing customer expectations and the customer experience to maximize customer satisfaction.
  • Actively maintaining and participating in job-related training activities.
  • Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
  • Multitasking and performing effectively under pressure.
  • Creating and curating knowledge content.
  • Working with our Product Team to incorporate feedback and support trends from customers and partners so we can continue to build amazing products.
  • Working in Non Standard Work Week: While we have 5 days a work week, it is not necessary that the weekend are Saturday and Sunday. You may get your weekly off’s on any day of the week (e.g. Mon/Tue, Wed/Thur, Mon/Wed etc)

Minimum Qualifications:
  • BA/BS degree in a technical field preferred with a strong academic record.
  • 2 to 8 years engineering / programming work experience.
  • Visualforce and Apex code experience
  • Ability to communicate technical concepts clearly and effectively.
  • Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
  • Excellent written and verbal communication skills
  • Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
  • Understanding of database concepts and data management (RDBMS) and SQL
  • Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.

INDIA ONLY
We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) -
AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 9 PM/10 PM IST onwards depending on Day Light Savings Time)
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Day Light Savings Time
APAC hours – 5.30 AM IST onwards
Work hours can change depending on Business requirements
Required Qualifications
  • Diploma or degree in computer science or equivalent experience
  • Experience in a software product customer support role
  • Experience successfully shipping a single page web app (ideally using React.js or other JavaScript framework)
  • Experience writing documentation
  • Knowledge of AWS Cloud building blocks like Cloudfront, API Gateway and AWS Lambda
  • Use of tools like AWS Athena with logs and Cloudwatch for operational monitoring
  • Experience with standard frontend technologies like HTML5, CSS and JavaScript, and developer tooling and web applications built with Node.JS.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
(http://salesfore.com/) or Salesforce.org.
Salesforce welcomes all.

Job Details

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IT

About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World and one of the “100 Best Companies to Work For eleven years in a row, and named “Innovator of the Decade and one of the “World’s Most Innovative Companies eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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