Support Engineer-Commerce cloud

Support Engineer-Commerce cloud

Hyderabad / Secunderabad India
2-5 years
Not Specified

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category
Customer Success GroupJob Details
Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) ecommerce solutions that enable companies to easily design, implement and manage their own customised ecommerce sites, including websites, mobile applications and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple ecommerce sites, initiate marketing campaigns more quickly, and improve ecommerce traffic.
Salesforce Commerce Cloud is seeking a Developer Support Tier 2 Agent to join the Salesforce Commerce Cloud Support Team. This position is for someone who is highly motivated, self- directed, and has a desire to work on a cloud based eCommerce platform. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team.
Open to work in any shifts(APAC,EMEA and AMER)
  • Directly responsible for owning and solving our most complex customer issues
  • Provides technical assistance to the support team, customers, partners and Salesforce employees
  • Assists and mentors other new team members, as well as clients and partners on the use of Salesforce development tools and best practices
  • Improve the quality and efficiency of the solutions we deliver to our customers
  • Assesses, evaluates and establishes development standards and best practices in accordance with the needs and aspirations of the Salesforce community
  • Performs quality assurance in the form of coding reviews on the solutions delivery of others (customers, partners, internal teams)
  • Serves as Salesforce’s technical representative and thought leader to the external technical community and internally for technical issues
Desired Qualifications:
  • Computer Science degree or equivalent work experience.
  • 2+ years providing customer facing technical support (cloud-based and commerce products preferred)
  • Expert fluency in JavaScript and related frameworks/technologies
  • Understanding of programming languages (such as Java, Python)
  • Experience with HTML, XML, JSON
  • Experience developing and supporting web-services (REST, SOAP)
  • Extensive experience working with distributed, component-based architectures
  • Must be proficient with analyzing log files and standard debugging concepts
  • Experience providing API support desirable
  • Experience in Commerce industry desirable
  • Strong verbal and written communication skills
Desired Qualifications
  • Proficient with HTML, CSS, JavaScript
  • Familiarity with Regex (Regular Expressions)
  • Knowledge of APIs/third-party integrations

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About Salesforce

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World and one of the “100 Best Companies to Work For eleven years in a row, and named “Innovator of the Decade and one of the “World’s Most Innovative Companies eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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