Support Engineer

Support Engineer

Blue Yonder
4-5 years
Not Specified

Job Description


Blue Yonder Title:
  • Senior Support Engineer 1

Other Comparable titles:
  • Production Support Analyst, Technical consultant

Overview:
  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's 'Best Places to Work'
  • Looking for Support Engineer and Analyst for Application Production Support. This is for application maintenance of Work force management, Inventory Management and Demand Forecasting solutions for one of the top notch retail customers
  • Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope:
  • Understanding customer requirements and business objectives
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Batch Monitoring
  • Incident and problem management, change management, along with service requests within the SLA
  • Proactively suggesting improvements and fixes for various issues (Technical, process and business related)
  • Maintenance of Pre-production environment
  • Patch Deployments, testing of patches in pre-production environments
  • Purge activities, other regular maintenance activities
  • Attending and driving high priority calls
  • Provide assistance with technical issues
  • Produce reports for internal purpose and as per customer requirements
  • Communicate with stakeholders to understand their requirements
  • Communicate with customers on resolution of various issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Work in shifts
  • The team currently comprises of 10+ global associates across Canada, India (COE) . The incumbent will need to have leadership qualities to also mentor junior and mid-level software associates in our team

Our current technical environment:
  • Software: Good knowledge in PL/SQL, Unix and shell, able to write the scripts/debug the issues.
  • 4 to 5 years of overall experience and moderate Knowledge of Demand Forecasting and Inventory Management domain (preferable JDA SCPO).
  • Good knowledge in PL/SQL, Unix and shell, able to write the scripts/debug the issues.
  • Willing to work in 24*7 support operations
  • Good understanding of support processes (Incident, change, problem).
  • Able to work independently, handling the major issues and drive the MI calls/communications to the customer.
  • Good communication and interpersonal skills

What you'll do:
  • L2 and L3 Application Support
  • Mentoring other team members
  • SLA Adherence
  • Work on system improvements
  • Confidently Represent India team with the customer
  • Drive architecture and designs to become simpler, more robust, and more efficient.

. Provide early visibility and mitigation to technical challenges through the journey.
What we are looking for:
. Bachelor's degree and minimum 4-5 years of experience in Software Application support, maintenance and development
  • Software: Good knowledge in PL/SQL, Unix and shell, able to write the scripts/debug the issues.
  • 4 to 5 years of overall experience and moderate Knowledge of Demand Forecasting and Inventory Management domain (preferable JDA SCPO).
  • Good knowledge in PL/SQL, Unix and shell, able to write the scripts/debug the issues.
  • Willing to work in 24*7 support operations
  • Good understanding of support processes (Incident, change, problem).
  • Able to work independently, handling the major issues and drive the MI calls/communications to the customer.
  • Good communication and interpersonal skills

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural which outlines our commitment to change, and our celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Details

About Blue Yonder

Who are we We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of 'Best Place to Work- Employees' Choice' by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. What do we do Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential ™ blueyonder.com 'Blue Yonder' is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name 'Blue Yonder' is a trademark and/or property of Blue Yonder, Inc. Blue Yonder , Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254

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