Subject Matter Expert - SME, Stranded Inventory Reduction Program

Subject Matter Expert - SME, Stranded Inventory Reduction Program

Amazon
1-4 years
Not Specified

Job Description



DESCRIPTION

Job summary
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.
Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team's primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience

About the Role
As a Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & techniques and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve quality & process goals, actively seeks to understand Amazon's core values and translates those into everyday practices.

Key job responsibilities
  • Own the defect elimination goal for the functional unit
  • Dive deep and understand different upstream systems & processes that lead to product and process defects
  • Drive inputs to improve Standard Operating Procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders
  • Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
  • Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables


A day in the life
You will own few defects that lead to process-gaps in Inventory Management, understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects.
Each day, you will dive deep into Data using SQL to analyze opportunities, identify patterns and implement upstream solutions.
You will use your expertise of undertaking process improvements using Lean Six Sigma techniques to identify and implement process improvements.
You will finally use Tableau to create dashboards to present data driven insights to leadership for decision making.

About the team
Our program identifies, categorizes, reports and resolves inventory availability process defects in Amazon fulfillment network. We resolve key bottlenecks to make sure inventory is available for our customers. We think tech first to provide scalable solutions.
BASIC QUALIFICATIONS
  • 1+ years experience in program or project management
  • Experience interpreting data to make business recommendations

  • Bachelor's degree or higher in Operations/Business, Project Management/Engineering
  • 3-5 years experience in project management, with proven success record
  • Understand basic and systematic approaches to manage projects/programs
  • Structured problem solving approach using Lean Six Sigma techniques to identify & fix defects
  • Minimum intermediate level skill in SQL, Tableau and Macros

PREFERRED QUALIFICATIONS
  • Basic automation skills
  • Experience in Inventory Management.
  • Hands-on experience of SQL (intermediate level).

Job Details

Employment Types:

Industry:

About Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Source : www.amazon.jobs

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content