Storage Engineer L3 (R-8783)

Storage Engineer L3 (R-8783)

Rackspace Technology
Not Specified
Not Specified

Job Description



PRIMARY RESPONSIBILITY: Role of Storage Engineer is a key element within the Rackspace support infrastructure and is expected to provide fanatical support to our customers with a high level of professional care and technical support via the phone and ticketing system. Storage Administrators work with Rackspace's over 18,000 customer base as well as internal departments to configure and manage Storage Arrays, perform storage related tasks on hosts, resolve issues including escalation, and work with new and existing customers to create solutions pertaining to the Managed Storage Service. A Storage Engineer is expected to take the initiative on issues and probe deeper into problems to fix root causes to proactively prevent recurrence. Also advises on best practices to ensure that customer's storage solutions are reliable, efficient, and supportable. The criteria listed below is representative of a majority of what this role supports and should not be interpreted as an all-inclusive list. This role may change as technology evolves and the Racker will be expected to adopt to the new standards.
KNOWLEDGE/SKILLS/ABILITY:
Able to communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally on phone with internal and external customers.
Must have experience working in enforced change and risk control environments.
Strong attention to detail, interpersonal and time-management skills.
Self-motivated ability to maintain excellence in service with moderate supervision. Strong analytical and problem-solving skills. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.
Strong knowledge in technology troubleshooting methodologies, design, and implementation.
Able to resolve problems in an efficient and timely manner. Able to handle multiple tasks simultaneously without dropping attention to detail or risk eversion.
Good knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms. Good knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange.
Strong working knowledge of Networking, Fiber Channel concepts, and technologies.
Hands on experience of a combination within EMC VMAX, VNX1, VNX2, Unity, Isilon, and NetApp FAS arrays Cluster mode and 7-mode, FlexClone, Snap Drive, and Brocade Fiber Channel Switches required. Ability to provide FANATICAL support.
Good knowledge of Storage methodologies.
Excellent time management and organizational skills.
Able to work well under pressure and under stressful situations while supporting a customer base of over 18,000.

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About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Job Source : jobs.lever.co

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