Storage and SAN Admin SME

Storage and SAN Admin SME

Hewlett Packard Enterprise
7-10 years
Not Specified

Job Description

Customer Solution Centers are made up of teams that provide remote (offsite) service customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

  • Qualifications:
  • BE/ B.Tech/ M.Tech/ MSc/ MCA qualification or equivalent
  • Industry Standard SAN and Storage certification
  • ITIL Certified

Minimum 7 + Years of experience in HPE and OEM SAN and Storage administration. Should have knowledge on automation and Software defined storage.
Key Responsibilities:
This is a key-requirement from an L3 engineer. A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position Experience in managing minimum 2 of Storage like 3PAR, XP, Nimble, EMC, Netapp at L2/L3 level Experience in SAN fabric Brocade and Cisco.
Business Skills:
  • Demonstrate strong written and verbal communication skills
  • Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
  • Experience in interacting/Supporting Level 1 Support teams and customers
  • Must be a team player and show ability and willingness to motivate and support other engineers

Technical Skills:
L3/SME level experience in installing, configuring, troubleshooting and Administration of HPE storage - 3PAR, Nimble, MSA, etc L2/L3 level experience in managing OEM Storage like EMC, Netapp is additional advi L2/L3 level experience in managing SAN fabric of Brocade and Cisco. Good knowledge on Clustering and High Availability Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end logical troubleshooting approach in a Storage environment. Good understanding of the technical fundamentals of the system infrastructure including open system platforms (Linux, VMware, Windows, UNIX,) and networking Experience in managing Storage replication
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, may lead or participate in a Change Advisory Board.
  • Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
  • Candidate is expected to have fair understanding experience on Linux and Windows solution infra. Troubleshoot problems with deployed Storage or SAN at solution level and should have good experience support large complex setup. Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical. Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future. Since admin access and passwords or keys or various clients would be with L3 engineer. He/She is expected to keep confidential data securely and not disclose any private information to outsiders. Ability to automate tasks with programming (Shell scripting) or configuration management tools (Ansilbe, puppet), etc. is preferred. Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis. Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status

Job Details

Employment Types:



At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

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