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Staffing Manager, Gurgaon

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Job Description

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Job Title
Staffing Manager, Gurgaon
The Data & Services Delivery organisation within Mastercard is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership preeminence. The Insights and Enablement Team (of which the Staffing Manager is a part of) supports the Delivery team and aims at constantly improving the overall efficiency of its Business, Finance and People processes.
The role of the Staffing Manager is to work very closely with the Delivery Regional, Cluster and Squad leaders as well as the HR team to ensure the Delivery organization is effectively executing against our strategy as well as drive engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.
. Aggregate all staffing needs at regional level, understanding specific engagement requirements and coordinating prioritization between Product lines
. In close cooperation with the Delivery leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
. Manage settings in the internal systems through all phases of the engagement lifecycle
. Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time capacity etc.)
. Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members
All about you
Essential skills and experience:
. Partner at heart - Needs to work in very close partnership with Delivery team members
. Business acumen - Good understanding of business drivers to optimize resource utilization numbers
. Strong interest in Consultant well-being and development - Focused on making the Delivery team member experience the best in class
. Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
. Project Manager - Able to manage multiple priorities simultaneously
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​
If you require accommodations or assistance to complete the online application process, please contact [Confidential Information] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
. Abide by Mastercard's security policies and practices
. Ensure the confidentiality and integrity of the information being accessed
. Report any suspected information security violation or breach, and
. Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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About Mastercard

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