Staff Technical Project Manager (Serviceability)

Staff Technical Project Manager (Serviceability)

GE Healthcare
10-13 years
Not Specified

Job Description

Job Description Summary
In this role you will lead the Serviceability for 'Device Connectivity products/platforms' for LCS Digital . You will own the complete Service Lifecycle of the products - Strategy, Design , Implementation & Transition to Operations & Continuous Improvement. Responsible for wing-to-wing execution of technical projects to deliver high quality outcomes to internal and/or external customers. You will partners with functional owner to define requirements. You will works with technical team internal and external to the initiative to ensure outcomes delivery on time, within scope and budget and of desired quality. You will ensure project management practices are followed and improved as needed.Job Description
In this role you will,

  • Project management skills to ensure all the key service deliverables are on track for each business milestones.

  • Prepare service strategy and get it ready for sign off for each milestone as needed.

  • Coordinate the work of other service engineers, such as creating work breakdown structures, product plans and managing those project plans through the entire development process.

  • Coordinating, facilitating, and teaching early readiness portions of initial global service training for product introductions

  • Creating and coordinating the execution of Service features, verification plans and procedures.

  • Setting Field Replaceable Unit strategies and interfacing with external organizations such as GPRS and Service Operations

  • Defining procedures for field modifications, calibrations, and part replacements

  • Good understanding of how the manufacturing process works of integrating developed software and releasing initial production units to be shipped to clinical sites.

  • Managing quality objectives, regulatory requirements, schedules, and program risks and making decisions based on business objectives

  • Maintaining effective quality systems compliant with GE Quality policies

  • Demonstrated ability to deliver high quality results while working on multiple projects simultaneously.

  • Authoring and driving global service requirements for system service functionality and service tools for assigned product development programs

  • Hands-on serviceability feature implementation knowledge

  • Knowledge with regards to installations, upgrades and repairs.

  • Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives

  • Regular sync up with global product management, service teams including technical support, training, Remote support, Service region owners.

  • Sync up with engineering team, Lead System Designer on progress of software development through daily standups, Program manager to on program updates/critical deliverables if needed urgently.

  • Lead continuous improvement activities by driving the implementation of process and product quality improvement initiatives

  • Good understanding of software systems and architecture.

  • Own end to end system setup and testing and knowledge of components.


  • Bachelor's Degree in Computer Science or 'STEM' Majors (Science, Technology, Engineering and Math) with advanced experience.

  • Minimum 10+ years relevant work experience out of which 5 years should be in product development / testing.

Desired Skills:

  • Strong analytical, troubleshooting skills

  • Customer orientation: self-motivated, self-starter with the ability to work independently and learn quickly

  • Customer focused: strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure

  • Candidate to have very strong customer focus regarding System design requirements.

  • Outstanding communication, facilitation and influencing skills

  • High passion and energy and ability to energize others

  • Experience working on global teams

Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust lead with transparency deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company's dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE's people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE's mission and deliver for its customers.

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