Staff/Sr Software Engineer - Machine Learning

Staff/Sr Software Engineer - Machine Learning

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Job Description

..About the Role..
..About Customer Obsession ML team: ..
Customer Obsession ML team's mission is to leverage the vast and varied data to develop intelligence that can make our customers support experience more efficient, personalized and effective. We work on a range of projects such as accurately identifying a customer's need based on the contact text and trip signals, optimizing routing of contacts to support representatives for fastest resolution, intelligently escalating contacts that are related to safety or other time critical issues, and completely automating the support experience whenever possible. In addition to classic ML prediction models, we also work on latest deep learning language models, time series modeling, and causal inference. We own the entire ML lifecycle from data exploration and model development to deployment and monitoring the model in production.
..About the role: ..
As a member of the CO ML team, you will work closely with product managers and backend engineers to develop core ML models and systems to understand user problems and context, automate help, optimize flows, etc. You will own the algorithm development as well as the deployment of the model in production.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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