sr. operation manager

sr. operation manager

Hirebox Consultancy (OPC) Private Limited
Pune
7 - 11 Years
940000 - 1130000 INR

Job Description

Process
Senior Manager - Operations
No. of Requirements
3
Gender
Male / Female
About Process
Manages daily performance to ensure that all CROs, Team Leads and Manager-Operations are providing an above-average level
Meets/exceeds service and quality levels as assigned by Management/Client
Manage customer escalations within permissible TAT
Coordinating with the client on process related issues and updates
Uphold Our Client/Company virtues
Drives innovation and process improvement
Ownership and accountability
Project Management
Title
Senior Manager
Location
Pune
Requirement
Excellent written and verbal communications skills required (B29)
Sound Knowledge of Hindi and other regional language(s)
Excellent client relationship Management skills
Good understanding of the Telecom Domain
Good Knowledge of Billing and managing P&L
Education
Graduate with minimum 7 years of experience in Managing Telemarketing accounts
Must have direct sales experience
Must have handled a huge span along with multiple LOB(s)
Shift timings
Any 9 hours shift between 9:00 am to 9:00 pm
Transport Boundaries
NA
Transport Facility
NA
Salary Range
9 to 11.50 Lacs pa
Weekly Off
Sunday fixed off
Age
Upto 38 years
USP
Brand, Salary, Career opportunities, Designation, Sunday fixed off
Rounds of Interview
HR (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
Operations (Check stability & knowledge, discuss salary, Checks communication)
Documents
Educational + Identity Proof + Residential Proof +Offer Letter + Salary Proof (Bank Statement+Payslip) + Relieving documents

· Candidate must have BFSI / NBFC experience.
· Candidate should be from Outbound Direct Sales.
· Must have contact center experience (No Inbound Process)
· Must be from Domestic Background
· Must have handled a Team Span of atleast 350-400
· Must have dialer experience

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