Sr.Netwk Op Associate

Sr.Netwk Op Associate

UST Global Singapore Pte Limited
Not Specified
Not Specified

Job Description

Job Description :
1. Ensure operational excellence by implementing a process to continuously monitor and improve Services business execution performance
2. Provide transparency on Key Projects in the Region/Sub Region across Service Businesses
3. Fault management Core network.
4. Trouble ticket/CR handling within SLA/OLA
5. Customer Issue handling
6. MOP preparation for the activities and new learnings
7. Prepare; implement and verify the configuration and integration of a Node / system
8. Emergency Handling and chronology preparation
9. Coordinating with care team for handling resolved cases
10. Interfacing with other Technical Teams
11. Coordinating with Circle team if onsite support required
12. Hand over and activity sheet preparation
13. Troubleshooting and Configuration management
14. Guiding other Engineers for trouble resolution
15. Knowledge about Core product like TAS/CFX/SBC etc.
16. Understanding E2E customer requirement and works towards achieving 100% output with good quality
17. Guiding team members to execute complex & critical configuration changes.
18. Undertaking technical and On-Job training for fellow team members as per requirement.
19. Responsible for preparation & implementation of shift roster for team.
20. Tracking of issues related to tools and timely escalation as per pre-defined matrix
21. Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers.
Technology – Core
Product – TAS/SBC/CFX

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