With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of SM, Order Management
To win and handle new deals, setup new accounts, own critical E2E operational deliverables and to prepare for future growth path within Order management domain. The person will be expected to add operating depth/strength to the operation team to help deliver higher performance and expand
. Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability
. Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell
. Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings
. Take the lead in working with digital teams on introducing breakthrough technology solutions into operations. Design End to End OTC cycle process map and implement digital tools & techniques into it.
. Design thinking to transform client process .Leverage lean six sigma framework to drive continuous performance improvement
. Leading various supply chain process like order management/ inventory management/ supply planning/ logistics planning etc.
. Establish the short term to long term priorities of the supply chain matrices.
. Interact with customer to understand their supply chain structure and derive the growth by improving the process.
. Governance around Monthly / Quarterly reviews with senior leadership
Qualifications we seek in you!
. Experience in Supply Chain / Distribution/ logistics in industries like FMCG, metal, aerospace, automotive etc.
. Hands on experience in various order management activities like order entry in ERP system, accepting orders based on capacity, providing promise date etc.
. Experience in business process re-engineering and digital analytics.
. Working knowledge of any of the ERP & TMS systems like SAP, ORACLE, etc.
. Experience in handling customer facing role and work assessments.
. Self-starter and have strong analytical and problem solving skills
. Large team handling experience
. Ability to handle customer governance meetings
. Driving for standardization of processes
. Experience in a shared service environment handling external clients
. Prior project management experience
. Effective communication and interpersonal skill
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.