Sr. Associate, Getting Started, Getting Started

Sr. Associate, Getting Started, Getting Started


Job Description

Job Description :
Job summary
Position Description:

As part of the Getting Started team, the associate will provide ongoing support for new hires during the sign-to-start period and act as a support channel when new hires have questions. The associate will be part of a pre-boarding help desk providing support to candidates about the hiring process and pre-hire checks from the moment the candidate accepts the offer to their Day 1.

The ideal candidate will be organized, work effectively with internal and external contacts, have the ability to process large volumes of transactions, understand complex policies and apply them to candidate situations. The successful candidate will have exceptional communication and organizational skills, superior attention to detail and the ability to prioritize in a fast-paced environment. The candidate must also possess strong analytical and critical thinking skills, along with a customer service focus that the world associates with expects from Amazon.

Process transactions for multiple candidates.
Provide support and collaborate with diverse HR teams.
Respond to questions and troubleshoot program issues on behalf of candidates, hiring managers, and recruiters.
Escalate issues and/or ideas for process improvement to Leadership and Management.
Ensure that quality and timeliness of measurement deliverables meet customer expectations.
Understand impacts of changes in ICIMS and how these will impact internal/external interfaces.
Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
Manage confidential and sensitive candidate information and adhere to strict confidentiality standards.
Basic Qualifications :
HR experience or 1+ years of Amazon experience
Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)
Exceptional communication skills. Fluent verbal and
written English language skills
MS Office experience and ability to use MS Excel for reporting purposes
Preferred Qualifications :
1+ years experience in HR transactional processes.
Prior work experience with HR, Recruiting Systems or human capital management software.
Technical skills to manipulate and analyze data and present recommendations in a variety of formats.
Comfortable working with large amounts of data, developing metrics and reporting tools.
Proficient in data analysis tools and report development (e.g. Excel, Access, Tableau).
Exceptional attention to detail skills.
Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
Ability to appropriately prioritize work and responsibilities in a fast-paced environment.

Job Details

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About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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