Sr Advanced Application Engr

Sr Advanced Application Engr

Not Specified
Not Specified

Job Description

Join a team recognized for leadership, innovation and diversity
Primary Responsibilities
Deliver excellent remote technical support specialized in Experion with focused on Client Server discipline
Proactively manage and respond to customer questions, issues, and input accurately and within agreed Service Level Agreement.
Respond to customer inquiries by diagnosing the issue and providing the most appropriate technical solution.
Comply with all GTAC/GSM processes for case management, documentation and proactive customer communication.
Provide local affiliates with periodic updates, so that they can interface effectively with the customer using current information.
Maintain accurate and timely case notes per GTAC process.
Proactively escalate issues through GTAC Leadership, development engineer and account team channels.
Maintain strong case documentation that will help to create knowledge article after issues resolution.
Maintain internal Lab hardware and software used to provide customer support infrastructure
Keep abreast with latest technical advanced in the broad HPS product/systems portfolio, while maintaining expert knowledge on a designated product line.

Key Performance Measures
Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the GTAC published SLA (Service Level Agreement) for Response and Resolution.
Maintain proactive and timely communications, providing frequent and informative customer updates according to GTAC processes.
Maintain a highly satisfied customer base as measured by Customer Satisfaction score.
Keep pace with new product development while maintaining expertise in the existing systems. Accomplish defined skills development by completing all assigned training on-time or early.
Demonstrate versatile technical proficiency, flexibility, independence (self-starter) and proactive mentoring/knowledge sharing.
Education Required
Engineering in Control automation, Instrumentation, Electronics & Communication or related streams.
Work Experience Required
Expertise in multiple areas of Experion Client/Server discipline in
Server- Server Scripting, Reports, Configuration, History, Trend, Redundancy, Event Sync, Notifications, DSA, GDA, TPS integration and CDA Integration.
Experience in Station - Flex Stations, Console Stations, Collaboration Station, Remote Engineering Station Server, Safeview, HMIWeb, HMIWeb Solution Pack, eServer and Orion OTP
Experience in SCADA protocols like MODBUS, AB & DNP3.
Experience in OPC-Server, Client, RDM and OPC UA
Experion installation and configuration (R4xx & R5xx)
Experience in TRACE, Enabled Services, SIT, SPA, DVM, TPS, SCADA, and CDA integration
Expertise in Experion FTE network and Virtualization.

Behavioural Competencies Required

Excellent communication verbal, written, and collaborative skills.
Customer oriented: understands & addresses (internal & external) customer needs and concerns, strong customer advocate
Ability to work as part of a cohesive geographically and culturally diverse team.
Language Requirements
Analytical thinking and decisive judgment:
Analyse issues and problems systematically
Gather broad and balanced input
Draw sound conclusions, translate into timely decisions and actions.
Must have a drive for results and to make things happen, be proactive.
Creative, self-motivated, problem-solving skills (thinks outside of the box)

About Honeywell

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