SPS Supervisor, SPS

SPS Supervisor, SPS

Amazon

Job Description



DESCRIPTION

Job summary
The Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Selling partner support (SPS) experience. As a front line manager of 20+ associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our SPS by optimizing the productivity of team that results in a perfect SPS Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

Key job responsibilities
the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals. The Team Supervisor is responsible for providing timely and efficient service to our SPS by optimizing the productivity of team that results in a perfect SPS Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.
BASIC QUALIFICATIONS
  • 3+ years of experience managing teams
  • Experience analyzing data and best practices to assess performance drivers

  • Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.

  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.

  • Demonstrates ability to analyze data, using the data to drive decision making.

  • Fosters a positive team environment and collaboration within the site.

  • Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.

  • Demonstrates effective, clear and professional written and oral communication.

  • Strong prioritization and time management skills, with a high degree of flexibility.

  • Ability to embrace constant change with flexibility and good grace.

  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

  • Demonstrates effective communication, composure, and professional attitude.


PREFERRED QUALIFICATIONS
  • Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles.
  • Excels at providing coaching and mentoring to others with a goal of achieving success.
  • Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals.
  • The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions.
  • Should have handled a team of associates

Job Details

Employment Types:

Industry:

Function:

IT

About Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Source : www.amazon.jobs

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