Specialist - Tech Support

Specialist - Tech Support

Standard Chartered
7-10 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Effectively manage multiple stakeholder demands and expectations while maintaining quality and delivery of support operations.

  • Implement Automation and no Toil across SRE onboarded applications and implement self healing of applications.

  • Provide quality of Service as per Service Level Objectives and effectively manage Operational Level Agreements with upstream/downstream systems.

  • Engages with Dev Leads, Test Leads and architects to determine strategic direction in terms of application supportability

  • Evaluates and implements new technologies personally, in line with bank strategy

  • Undertakes continuous improvement for the practice and domain internally and within federated teams

  • L1/L2 production support &ndash monitoring batch activities, handling technical queries / issues.

  • Handle data quality queries from users, work extensively Hyperion set of applications & analysis calc scripts /BR to resolve the issue

  • Understand the functional usage of the application and work closely with business stakeholders clarifying their queries

  • Maintain various support documents / KPIs like SLA, OLA, ASRM, runbook, etc


  • Implement Incident Management Practices with Blameless Post-mortems and driving Repeated Incident Themes to closure. Regular review of Alerting, Incidents and reducing their end user business impacts.

  • Documents and publishes standards and procedures

People and Talent

  • Established professional with 7+ years working across the Productions Support or Operations Engineering Manager

  • Communicator with ability to lead and influence direction and strategy of support organization.

  • Excellent problem analysis and resolution abilities.

  • Need to work on shift-based activities

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

  • Established professional with 7+ years working across the Productions Support or Development with Hyperion suit of application knowledge

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Job Source : scb.taleo.net

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