Specialist, SRE Transformation

Specialist, SRE Transformation

Standard Chartered
12-15 years
Not Specified

Job Description

The Role Responsibilities


  • Security Technology Services (STS) is a critical function within Standard Chartered Bank operating under the overall purview of &ldquoTechnology Services&rdquo.

  • The STS team is made up of cyber security thought leaders, who are accountable for the provision of a global set of cyber security services and products to maintain and continuously improve Bank&rsquos cyber security posture in today&rsquos ever evolving cyber security landscape.


  • The STS team protect the Bank from cyber security threats by delivering effective information security technology services, managing, and responding to security incidents to ensure, and support the continuity and growth of Bank&rsquos business operations and meet the both internal and external stakeholders expectations across 70+ countries and territories, in which SCB operates.

  • Security Production Support within STS, is a transversal service with a primary objective to provide Production Support Services (PSS) for all STS/CSS owned products and services. The PSS function requires an experienced leader to setup a production support team, Run and Govern the minimum production support controls defined by the bank across all security products and services. This includes managing all day-to-day production support operations covering event, incident, problem, release and change activities. In addition to business-as-usual activities, the role is also expected to drive support improvement initiatives for all the security service domains

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] .

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Services Domain Heads within Cyber Security Services

  • Other relevant functions with Technology Services including Infrastructure Services (database, network, servers), In-Countrt Technology teams and End user services

Other Responsibilities

  • Responsible for Systems Reliability Engineering transformation within STS-FSS (Foundational Security Services) domain

  • Enhance observability of key FSS supported applications and setup Service Level Objectives (SLOs)

  • Setup a standard process for SRE implementation and ensure that Service Level Objectives are tracked and managed properly across the estate

  • Automate manual activities in the project with industry standard tools

  • Run, Govern the support operating model within Security Production Support

  • Define support prioritise and drive service improvement deliverables for SPS

  • Be a subject expert within security production support by providing solutions to complex problem statements

  • Adoption of Standard tools and techniques for support management including event monitoring, batch management for routine activities, resiliency, capacity and for other standard core support processes like Incident, Problem and Change

  • Ensure IT Assets of STS are appropriately recorded and recertified This includes maintaining list of security services, service and support ownership, assets servers, software and relationship with upstream and downstream systems

  • Lead Major production incidents by constructing and taking overall responsibility for service resumption

  • Proactive review of production platform related risks or non-compliances like resiliency, capacity, obsolescence, event monitoring and reporting controls, and ensure full risks awareness is in place

  • Take part in on-boarding newer capabilities/products into production support by reviewing all non-functional requirements, service validation and ensuring compliance to technology delivery assurance

  • Contribute to product strategy and lifecycle, wherever applicable Also ensure there are no redundancies of services within STS products and services

  • Conduct Production service level reviews with all key stakeholders with STS

  • Contribute in Security product roadmap and strategy

  • Support on-boarding of all newer capabilities into STS

  • Engage with other transversal technology services teams like data centre, database and platform support, ensuring there is adequate awareness of security tools, products and services, its significance to the security ecosystem for the bank

  • Establish and Govern all service reviews with suppliers/vendors providing support services for STS

  • Plan and manage the financials (Budget, forecasts, actuals) for Security Production Support and ensuring the spends do not overrun

  • Adoption of DevOps and industry standards and practices for Security Production support

Our Ideal Candidate

  • Minimum 12+ years of experience in Software industry

  • Proficiency in at-least one programming language (Java, Python preferable.)

  • Experience in any one scripting language (shell, ruby, python etc.)

  • Experience in managing and scaling distributed systems in public, private or hybrid cloud environments

  • Experience in DevOps tool stack (Jenkins, BitBucket etc.) and familiarity with SRE concepts (SLOs, SLIs, Error Budget etc.)

  • Knowledge of virtualization technologies, familiarity with microservices architecture and container orchestration with Kubernetes

  • Experience in using end-to-end monitoring stack (Compute, APM, Synthetic, Logs, Events, Network etc.) with industry standard telemetry tools

  • Acute drive to automate manual operations and to improve them through repeated iteration using industry standard automation/configuration management tools

  • Understanding of the Linux operating system, standard networking protocols and components

  • Experience in deploying, supporting, and monitoring new and existing services, platforms and application stacks

  • Exposure to Agile development model and corresponding tracking tools like JIRA

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Job Details

Standard Chartered plc is a British multinational banking and financial services company headquartered in London, England. It operates a network of more than 1,200 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

Job Source : scb.taleo.net

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