Site Support Engineer

Site Support Engineer

Zscaler Softech
3-6 years
Not Specified

Job Description



Job Description

This role supports computer systems, hardware, local servers, applications, or software by isolating problems, determining the cause, and implementing solutions.
Responsibilities:
. Monitor and respond quickly and effectively to requests received through the IT Helpdesk
. In-person or remotely, you'll provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware. Follow up and ensure issues have been resolved.
. Because of your expertise, you'll document internal procedures and create a training and instruction manual.
. Managing PC/Laptop setup and deployment for employees with standard hardware, images, and software.
. Assist employee orientation and training.
. Install, modify, and repair computer hardware and software, and provide support on the company local office IT related system system, web/audio conferencing service, printers and phone system.
. On an on-going basis, you'll maintain an inventory of all equipment, software and software licenses
. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Maintain daily performance and monitoring of computer systems.
Qualifications

Minimum of 3 years experience in:
. TCP/IP, IP networking knowledge and WiFi, i.e. IP subnet, DNS, DHCP
. PC / Laptop hardware and Windows OS and MacOS experience.
. Experience with Microsoft Office Application.
. Working with various server and client hardware platforms, i.e. Lenovo.
. Working with various computer accessories.
. Experience with email system, i.e. Google G-Suite, Microsoft Exchange
. Web/Audio Conferencing, i.e. Zoom, WebEx
. Problem-solving skills and the ability to work on multiple projects and issues
A background in the following is a plus:
. Experience with conference room equipment and application.
. Knowledge of Phone System, Cloud-based PBX, VoIP.
. Experience with virtual machines. i.e. VMWare
. Linux OS and basic services i.e. SSHD
Additional Information

#L1-SB5
Why Zscaler

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry Do you want to work on disruptive technology Do you thrive in a fluid work environment Do you appreciate a company culture that enables individual and group success and celebrates achievement If you said yes, we'd love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Zscaler is a cloud security company, headquartered in San Jose, California. The company's cloud-native technology platform, the Zscaler Zero Trust Exchange, is designed to help enterprise customers secure their employees, applications, and data as infrastructure and applications move to the cloud and as employees connect to work remotely, off the traditional corporate network.

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