ServiceNow Developer

ServiceNow Developer

EMERSON
3-6 years
Not Specified

Job Description


BASIC FUNCTION
Position Located in Mohali, India - Emerson Corporate IT, Enterprise Service Management Platform Team. The ServiceNow developer is considered the technology subject matter expert responsible for the analysis, design, development and implementation of software projects on the ServiceNow platform. The developer will work closely with the Platform Architect, Business Analyst(s), IT Support and Technical teams to ensure that administration and implementation are conducted per policy, procedures and best practices.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES
  • Serve as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development and implementation of modules and application on ServiceNow platform
  • Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), Project & Portfolio (PPM), Integration hub, Governance, Risk, Compliance (GRC) and Reporting / Performance Analytics
  • ServiceNow wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups and roles.
  • Help transform business and technical requirements into implementation plans Document requirements, develop technical specifications, maintain architecture / integration documentation
  • Works with product team to ensure user stories are developer-ready, easy to understand, and testable
  • Formulate testing approach, develop test cases, and deploy code into Production in defined releases
  • Formulate and socialize development best practices within ServiceNow, utilize studio and team development features within ServiceNow to maximize productivity and effectiveness.
  • Analyze, troubleshoot, and fix identified ServiceNow system issues / operational support tickets
  • Provide on-call support for ServiceNow Production issues

EDUCATION / LANGUAGE
  • BA/BS in Computer Science, Information Technology, or related area required
  • Written and verbal proficiency in English

EXPERIENCE / SKILLS
  • Minimum 3 years of experience with ITIL-based processes and tool or equivalent experience supporting applications used internally by IT
  • Thorough knowledge of service delivery processes and how these are automated within ServiceNow
  • 2+ years experience developing on the ServiceNow platform
    • Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, and Service Catalog
    • Experience in the IT Operations Management (ITOM) space including Event Management, Release Management, Discovery +CMDB, Service Mapping and Orchestration is preferred
    • Experience in the Business Management (ITBM) space including PPM, GRC, Performance Analytics and Financial Management is a plus
    • Experience with Portal Development and front-end solutions in Jelly or AngularJS
    • Proficient working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.
  • 2+ years experience administering the ServiceNow platform
    • Performing health checks, monitoring performance and mitigating issues
    • Managing users, groups, and roles
    • Upgrading patches and families
    • Cloning over lower environments
    • Providing advanced support for ServiceNow by troubleshooting, implementing bug fixes, and root cause analysis
  • 1+ years of experience with the following: HTML, CSS, XML, JavaScript, PowerShell, Perl and Python.
  • Experience integrating third-party software and APIs with ServiceNow using REST and SOAP
  • Hands-on experience on integration work using LDAP, SSO/Okta and Mid Servers
  • Experience with Agile/Scrum concepts(SAFe), ceremonies and tools.
  • ITILv3/v4 certified is preferred
  • ServiceNow Administrator certification is preferred
  • ServiceNow Developer certification is a plus

CORE COMPETENCIES
  • A pro communicator - written, verbal, and presentation
  • Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
  • The initiative to anticipate problems and the confidence to proactively act to mitigate them
  • Energized by highly motivated and hard-working team environment while being accountable for results with minimal direction
  • Proactively maintain technical and functional knowledge applicable to the ServiceNow platform
  • Sense of humor, tact, and influencing skills required to work with different personalities, cultures and levels of organization
  • Pride of Ownership - a desire to improve the experience and solutions.

BASIC FUNCTION
Position Located in Mohali, India - Emerson Corporate IT, Enterprise Service Management Platform Team. The ServiceNow developer is considered the technology subject matter expert responsible for the analysis, design, development and implementation of software projects on the ServiceNow platform. The developer will work closely with the Platform Architect, Business Analyst(s), IT Support and Technical teams to ensure that administration and implementation are conducted per policy, procedures and best practices.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES
  • Serve as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development and implementation of modules and application on ServiceNow platform
  • Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), Project & Portfolio (PPM), Integration hub, Governance, Risk, Compliance (GRC) and Reporting / Performance Analytics
  • ServiceNow wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups and roles.
  • Help transform business and technical requirements into implementation plans Document requirements, develop technical specifications, maintain architecture / integration documentation
  • Works with product team to ensure user stories are developer-ready, easy to understand, and testable
  • Formulate testing approach, develop test cases, and deploy code into Production in defined releases
  • Formulate and socialize development best practices within ServiceNow, utilize studio and team development features within ServiceNow to maximize productivity and effectiveness.
  • Analyze, troubleshoot, and fix identified ServiceNow system issues / operational support tickets
  • Provide on-call support for ServiceNow Production issues

EDUCATION / LANGUAGE
  • BA/BS in Computer Science, Information Technology, or related area required
  • Written and verbal proficiency in English

EXPERIENCE / SKILLS
  • Minimum 3 years of experience with ITIL-based processes and tool or equivalent experience supporting applications used internally by IT
  • Thorough knowledge of service delivery processes and how these are automated within ServiceNow
  • 2+ years experience developing on the ServiceNow platform
    • Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, and Service Catalog
    • Experience in the IT Operations Management (ITOM) space including Event Management, Release Management, Discovery +CMDB, Service Mapping and Orchestration is preferred
    • Experience in the Business Management (ITBM) space including PPM, GRC, Performance Analytics and Financial Management is a plus
    • Experience with Portal Development and front-end solutions in Jelly or AngularJS
    • Proficient working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications.
  • 2+ years experience administering the ServiceNow platform
    • Performing health checks, monitoring performance and mitigating issues
    • Managing users, groups, and roles
    • Upgrading patches and families
    • Cloning over lower environments
    • Providing advanced support for ServiceNow by troubleshooting, implementing bug fixes, and root cause analysis
  • 1+ years of experience with the following: HTML, CSS, XML, JavaScript, PowerShell, Perl and Python.
  • Experience integrating third-party software and APIs with ServiceNow using REST and SOAP
  • Hands-on experience on integration work using LDAP, SSO/Okta and Mid Servers
  • Experience with Agile/Scrum concepts(SAFe), ceremonies and tools.
  • ITILv3/v4 certified is preferred
  • ServiceNow Administrator certification is preferred
  • ServiceNow Developer certification is a plus

CORE COMPETENCIES
  • A pro communicator - written, verbal, and presentation
  • Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers
  • The initiative to anticipate problems and the confidence to proactively act to mitigate them
  • Energized by highly motivated and hard-working team environment while being accountable for results with minimal direction
  • Proactively maintain technical and functional knowledge applicable to the ServiceNow platform
  • Sense of humor, tact, and influencing skills required to work with different personalities, cultures and levels of organization
    • Pride of Ownership - a desire to improve the experience and solutions.

Job Details

Employment Types:

Function:

IT

About EMERSON

ABOUT EMERSON Emerson, a Fortune 500 company with $18.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. We are innovators, question-askers and problem-solvers. We don't settle for good enough or 'This is the way it's always been done.' Instead, we push ourselves and strive for the 'never been done before.' Our Automation Solutions business enables the greatest use of the world's most valuable resources, ensuring the performance and safety of industries that are the backbone of daily life. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. No calls or agencies please.

Job Source : emerson.taleo.net

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