Service Manager

Service Manager

Technoble Solutions India Private Limited
8 - 18 Years
Not Specified

Job Description

Dear Candidates,

   We are looking for a Service Manager profile for 01 of our MNC client in Mumbai .
   Notice Period - Immediate 
   Location - Mumbai
Job Description
- Create and maintain the incident and problem management practice.
- Communicating status to all stakeholders, including Executive Leadership.
- Work alongside the Service Desk to respond to major incidents quickly and effectively.
- Proactively identify and re-mediate major incident causes (major incident avoidance).
- Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority       and escalate when needed.
- Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
- Drive root cause analysis.
- Provide timely, clear incident status communications to all IT and business leadership, resolution team members           and other stakeholders.
- Participate in Incident Management process improvements.
- Document incident details for input into Problem Management's root cause analysis process, management                   reporting metrics and follow-up major incident reviews.
- Utilizes ITIL knowledge to review incidents during audits to ensure Incident Management process is being adhered        to.
- Drive problem analysis to conclusion to determine root cause for any Severity 1 or High Impact incidents as well as       for any recurring incidents.

Technoble Solutions India Pvt Ltd (TSIPL) is a technology consulting and implementation company focusing on the implementation of Integrated Business Systems, specifically around SAP applications and technology. Our aim is to harness the latest in technology to provide functional, efficient and cost effective solutions in SAP. Our team of highly skilled, experienced and motivated professionals are committed towards harnessing technology for providing the best solutions to our customers. Our corporate goal is to provide the best products and services to our customers and build strong and long-term relationship with them to meet their various SAP applications and technological needs.

At TSIPL, we are committed towards building long term relationships with our customers. We build this relationship by consistently exceeding expectations in every moment of truth. Moments of truth include first time interactions with our qualified sales teams, discussions with solution design experts or a first glimpse of your SAP application. Our well-defined and flexible set of processes ensures the high quality of our products and services. We work towards modifying our processes to meet specific requirements of our customers if required. We provide full support to our customers for implementing and supporting software products and work towards building strong professional relationship.

In TSIPL,Quality processes are embedded through the entire life cycle of each project, from conception to the various stages of execution. The Quality management system is implemented in each one of our projects and support groups. Metrics are collected across the various phases and modules of each project for evaluating and improving data based on Product Performance and Process Performance. The Metrics Group will analyze the metrics data and discuss with respective projects every month.

We develop quick, scalable low cost and robust solutions that allow businesses to rapidly penetrate geographies. Our unique onsite, offsite, and offshore engagement models with qualified skilled resources meet the customer specific requirements related to business and technology.

About Recruiter



Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: Sap

level Hiring For: Mid Level, High Level

Similar Jobs

Career Advice to Find Better