Service Engineer / Support Engineer

Service Engineer / Support Engineer

Magna
Gurgaon / Gurugram
0 - 1 Years
100000 - 500000 INR

Job Description

• Single point of contact for external world.
• Creating Manual ticket.
• Sending Planned & Unplanned Notification.
• Creating Service request Problem ticket.
• Tracking SLA of tickets and Raise to L1 for any breach.
• Alarm Monitoring.
• To monitor the managed VAS services
• Create and Publish complete MIS.
• Create and Publish Ad-hoc reports to internal & external stakeholder.
• Publish dashboard to higher management.
• Creating & Publish monthly PPT.
• Chasing activity approvals from =SPOC.
• Aligning onsite and partner resources for planned & unplanned outage
• Regular update on incident
• Opening conference bridge
• 24*7 shift