Service Desk

Service Desk

Tata Group
4-7 years
Not Specified

Job Description

Experience : 4-7 Years
Location: Mumbai
What we are looking for:
Role descriptions / Expectations from the Role
Strong Communication Skills
  • 1-2 years relevant experience

  • The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfillment process in line with the Service desk objectives.

  • Provide technical assistance and support for clients and partners via call, chat and web

  • Co-ordinate incident resolution to ensure all problems are handled appropriately and in a timely manner

  • Demonstrate technical understanding of the products and services in our support catalog

  • Develop and maintain positive relationships with clients always focusing on their satisfaction

  • Take ownership and accountability of an incident from start through to a successful resolution, following up where needed and communicating to the client
  • Job Details

    About Tata Group

    Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'​.
    Sixty-six per cent of the equity of Tata Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The Tata name has been respected in India for 150 years for its adherence to strong values and business ethics.
    The companies of the Tata group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.

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