SERVICE DESK (L1)

SERVICE DESK (L1)

2COMS Consulting Private Limited
Bengaluru / Bangalore
2-3 years
Not Specified

Job Description

Greeting From 2COMS.

Qualification : Only Graduate
Salary : Negotiable
Experience : Need minimum 2 years experience on SD role.

Note :Only Female with Excellent communication

Job Description :

respond to requests for technical assistance in person, via phone, chat or email
· diagnose and resolve technical hardware and software issues
· research questions using available information resources
· advise user on appropriate action
· should know about SLA and severity/priority ( Person should aware Incident and service request definition )
· follow standard help desk procedures
· log all help desk interactions
· Temp asset device allocation
· administer help desk software
· follow up with customers and users to ensure complete resolution of issues
· redirect problems to correct resource
· identify and escalate situations requiring urgent attention
· track and route problems and requests and document resolutions
· prepare activity reports in excel format
· inform management of recurring problems

Interested Candidates Can Call 7676880553
or drop your resume to [Confidential Information]

Thanks & Regards
HR-Sudha
7676880553

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.

About Recruiter

50

Followers

0

Active jobs

Functions : Customer Service/Call Centre/BPO

Industries : ITES/BPO

Skills/Roles I hire for: Excellent Communication Skill

level Hiring For: Junior Level, Mid Level

Similar Jobs

People Also Considered

Career Advice to Find Better