Service Desk Engineer

Service Desk Engineer

EMVEE Information Technologies Private Limited
Chennai
0 - 2 Years
Not Specified

Job Description


Company Profile:

Apar Innosys is a leading provider of information technology and consulting services and dedicated to helping the world’s leading companies build stronger, new age, digital businesses

Service Desk Responsibilities:
  • Manage Client calls / Field engineer coordination
  • Working towards customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer queries / E-Mails and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of internal team interaction & customer interactions
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to help the customer to achieve satisfaction
Requirements
  • Proven customer support experience or experience as a client service representative
  • Strong skills in telephonic & Email etiquette
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of scenario’s
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Diploma / Degree in any stream
  • 0 – 1+ Years of experience in Service Desk
  • Willing to work in rotational shift
  • Candidates must be fluent in Hindi, English & Tamil
Please do send across your updated profiles with your current salary / Expected salary & Notice period.

Apar Innosys is a leading provider of information technology and consulting services and dedicated to helping the world’s leading companies build stronger, new age, digital businesses

About Recruiter

Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: Service Desk Engineer, Data Scientist, Hadoop Admin, Software Developer

level Hiring For: Junior Level, Mid Level, High Level

Similar Jobs

People Also Considered

Career Advice to Find Better