Service Desk Engineer

Service Desk Engineer

2COMS Consulting Private Limited
Faridabad
2 - 3 Years
100000 - 175000 INR

Job Description


Greetings from 2coms consulting pvt ltd
We are currently hiring for a leading MNC in Faridabad, Haryana
Mode Of Interview- Telephonic
Job Profile- Service Desk L1
JOB DESCRIPTION-
Track & Manage all IT tickets received in Indias IT environment and serve as single window services for coordination & communication at all levels.
Phone calls and email shall be responded to within the SLA
Perform proactive and reactive troubleshooting to effectively identify users query/question/doubt received through call, email or chat and help them with appropriate methods either by logging query on their behalf in Service now or providing the updates on existing tickets.
Understanding of Call Categories (CI Type)
Managing escalations
Handling user queries and update
Timely involvement of stake holders and escalation
Eligibility Criteria-
Minimum 2 years experience needed in SERVICE DESK.
Good/excellent Communication Skill is needed.
Must have completed graduation from regular institute(correspondence/distance/open school/night school/part time is not allowed)
Must have secured 50% or above in 10th, 12th and graduation.
Must have aadhar card, pancard, previous company's offer letter/experience letter and payslips
Must be flexible to work in rotational shift.
Must be Flexible to work on Saturdays
Knowledge on reporting and MIS
Salary : 15000 NTH + Pf & ESI
6 Days working
Cabs will be provided
LOCATION : Faridabad
Interested Candidates Mail your resume(word format and passport photo) to [HIDDEN TEXT] and call on 7873887998

Thanks and Regards,
Miss Tushar Bala Barik
Recruiter
2coms consulting pvt ltd
Office hours- 10 am to 5:30 pm

2COMS has gained a rich diversified experience in handling various types of HR solutions and services ranging for Recruitment Solutions, Contract Staffing, Flexi Force, Payroll Outsourcing , Skill Development, Recruitment Process Outsourcing in various Industries.

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