Service Desk Analyst system Engineer

Service Desk Analyst system Engineer

ANI Calls India Private Limited
5-9 years
700000 - 1400000 INR

Job Description


Industry: IT
Total Positions: 3
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 700000 INR - 1400000 INR (Annually)
Education: Bachelors degree
Experience: 5-9 Years
Location: Mumbai, India
. Provide telephone, email, chat, and remote desktop assistance for customers with questions and assistance on desktop operating systems and applications, including network connection troubleshooting and assistance to both internal office staff and the teleworking workforce.
. Receive and troubleshoot: issues escalated by Help Desk Analysts issues received through self-service issues received via call center queues
. Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available. (includes assisting new users with logging in and setting up desktop applications, configuring workstations, troubleshooting standard software)
. troubleshoot all technical and non-technical issues presented by customers using all tools and resources available

Job Details

Anicalls is a SA Based level-2, leading Staff Augmentation organization.Our services are designed to help our client's niche IT skill requirements, with a higher level of dedication and accuracy.

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