Service Desk Administrator

Service Desk Administrator

Company Name Confidential
1-5 years
550000 - 600000 INR

Job Description


As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels

Perform Service Requests based on Standard Operating Procedures

Work on scheduled tasks as part of Change Management

During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements

Acts as the routine contact point, receiving and handling requests for support

Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate

Escalates complex or unresolved incidents.

Systematically interprets user problems and identifies solutions and possible side effects

Uses experience to address user problems and interrogates database for potential solutions

Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints

Uses experience to address user problems and interrogates database for potential solutions

Title

Service Desk Administrator

Location

Mumbai-Airoli

Requirement

Good communication skills in English (8/10)

TIS Service Desk-L2, (Mandatory)

Must have handled issues independently and suggest/ implement services improvements plans

Should be able to identify and highlight scope of automation to lead or Manager

Must have experience into resolving hardware related issues and technical support

Excellent Technical skills . Immediate joiner will be preferable.

Education

Any graduate with minimum 1 -5 years of experience of into Service Desk Support

Shift timings

24/7 Rotational Shift

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