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Service Delivery Service Manager

8-10 years
Not Specified

Job Description

Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
Accenture | Let there be change
We embrace change to create 360-degree value

  • Project Role :Service Manager
  • Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Pune
  • Must Have Skills :Service Delivery
  • Good To Have Skills :Program and Project Management
  • Job Requirements :

    • Key Responsibilities : Seasoned Manager with experience in Application Support Good understanding of core AO/ITIL processes and leading practices in areas such as incident/SR management, SLAs/KPIs, change request and problem management, etc Good understanding in technologies such as ServiceNow, Oracle, Salesforce, Data Analytics and Reporting to coordinate improvement plans Drive discussions with Accenture Teams to develop improvement plans and agree on targets for execution

    • Technical Experience : ServiceNow, Oracle, Salesforce, Data Analytics and Reporting to coordinate improvement plans

    • Professional Attributes : Leverage industry practices for develop improvement solutions Track, monitor and report progress Create client discussion materials and drive discussions

    • Educational Qualification : NA

    • Additional Information : NA

15 years of full time education

About Accenture

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