Service Delivery Officer-RL-Emerging Market (RL-EM)-Service

Service Delivery Officer-RL-Emerging Market (RL-EM)-Service

Kotak Mahindra Bank Limited
3-6 years
Not Specified

Job Description



JOB ROLE :
.Responsible for management of day to day operations of the branch.
.Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
.Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request
.Branch Lobby and customer Queue management.
.Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
.Customer complains management and ensuring resolution of all complaints within TAT.
.Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
JOB REQUIREMENT:
.MBA/Graduate
.Minimum work exp. - 3 years
.Thorough overall understanding of banking
.Customer service orientation Ability to manage and motivate front office staff.

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