Service Delivery Manager

Service Delivery Manager

Not Specified
Not Specified

Job Description

Who we want
Sets direction. An innovator who defines ways to create value and deliver on Stryker's mission and strategic imperatives.
Builds organizational capability. A strategic executive who continuously breaks down barriers, identifying new and more effective ways to accomplish tasks and goals.
Inspires others. A genuine, relationship-focused leader who connects, collaborates and fosters an inclusive environment of enthusiasm, trust and pride. He/she makes others want to follow, building momentum for action and positively influencing outcomes.
Champions talent development. A manager who focuses on maximizing the ability, potential and contributions of themselves and others. Fosters an environment where people can excel through developing, coaching and rewarding performance.
Delivers results. A driven player/coach who sets high goals for personal achievement and organizational success. He/she measures success against the best internal and external benchmarks.
What you will do
IT Senior SDM would own the delivery of all IT Infrastructure projects across Stryker India. The position acts as an interface between the IT leadership, technology-focused engineers in the IT organization, Project Managers, delivery partners and business facing IT Teams. This role would be the face of IT Infrastructure for the India business. This includes process, communication and reporting responsibilities. This role will encompass all India sites and multiple Infrastructure functions - Security, Datacenter, Network, Unified Communication and more that would be required for various projects.
What you need:
  • The role must be able to translate the IT requirements and constraints of the business / IT Team into technical control requirements and specifications, as well as develop metrics for ongoing performance measurement and reporting.
  • Works with IT leadership to develop strategies and plans to address risks, issues, resolve problems and lead virtual teams.
  • Responsible for delivery of all IT Infrastructure projects in India
  • Develops and maintains relationships with key Business Leaders in Stryker India and provides regular communication on project status and expected deliverables with project managers
  • Coordinate the delivery of project across PM, Business, Vendors and IT leaders
  • Recommend and coordinate the implementation of process and technical controls to support and enforce global standards.
  • Drive multi-million dollar infrastucture spend decisions. Understand various It infrastructure standards and their impact on the cost.
  • Drive a cost optimal solution as per local business neads that meets the Stryker global technical and secuity standards.
  • Mentors and leads team members outside span of control to ensure long-term effectiveness and growth. Acts as an agent of positive change at Stryker and takes on special assignments outside the job scops.
  • Thrives in the fast-paced, complex, high-energy environment. Copes well with ambiguity and provides leadership for the team. Is able to prioritize, manage risks, evaluate tradeoffs and make disciplined decisions to move forward.

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