Service Delivery Executive

Service Delivery Executive

Poonam IT Consulting Services Private Limited
Bengaluru / Bangalore
2 - 4 Years
Not Specified

Job Description

Delivery of end to end projects/processes
Monitoring, maintaining and coordinating a range of activities to provide accurate
management information
Escalate queries and issues in a timely manner through appropriate channels
Maintain and exceed service standards
Identify problems, track accordingly and take ownership where appropriate
Procedures in place are followed and process requirement as per business standards.
Knowledge and experience shared effectively within team
Ability to prioritise own workload and to meet set deadlines
Communicate regularly with stakeholders to exchange relevant information and project
activity updates
Support the identification and implement of customer best practice and approach
Support the identification of risks to the service in a timely manner
Act as a super user and provide one to one coaching and training for specific applications on
an ad hoc basis
Contribute to staff induction, acting as a mentor to new employees
Understand and make a proactive contribution towards maintaining and improving in-house
documentation, policies and processes, in alignment with C&G company values
As required, be an active, outspoken part of cross-team collaboration initiatives helping
drive continuous improvement and participate in processing request within the TAT.
Manage time effectively to ensure tasks are actioned and resolved as quickly and efficiently
as possible, including timely response to queries and timesheet
Maintain a positive and proactive working relationship with Onshore Team and provide
fellow colleagues with help, support and cover, as required

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