Service Delivery Consultant

Service Delivery Consultant

Cargill
10-13 years
Not Specified

Job Description


Job Purpose and Impact
The Service Delivery Consultant , will lead the delivery of information technology service operations, which primarily consists of overseeing the performance of internal and external service providers. In this role, you will apply broad knowledge of information technology to build partnerships with the businesses as well as internal information technology platform teams. You will continuously improve the effectiveness of end to end information technology services inclusive of applications, infrastructure and security components.
Key Accountabilities
  • Provide guidance on service strategies across infrastructure, applications and security offerings.
  • Partner with internal business clients to ensure goals are met and demand needs are incorporated into service plans.
  • Ensure information technology service operations with internal and external service providers is delivered against targets and contractual obligations.
  • Participate in operating reviews with service providers inclusive of continuous improvement.
  • Be a point of contact for service issue escalation and crisis management response.
  • Oversee strategic business investments in applications and infrastructure that build additional business capability or contribute to more efficient technology operations.
  • Consult on mergers, acquisitions and divestiture planning to ensure technology solutions are properly assessed.
  • Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Other duties as assigned

Qualifications
MINIMUM QUALIFICATIONS
  • Bachelor's degree in a related field or equivalent experience
  • Minimum of 10 years of related work experience
  • Experience supporting trading businesses and applications such as Commodity Trading and Risk Management (CTRM) applications.
  • Experience in working across different technical teams and third party vendors in a global, managed IT services environment.
  • Experience in handling internal stakeholders across different business entities and departments.
  • Possess excellent written and verbal communication skills in English.
  • Other minimum qualifications may apply
PRIOR BENEFICIAL EXPERIENCES
  • Collaborate with enterprise structure to implement short and long term information technology solutions that meet the needs of the organization.
  • Contribute to performing and executing the purchase, design, installation, configuration and maintenance of operating system equipment and software.
KEY BEHAVIORS
  • Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Apply knowledge of business and the marketplace to advance the organization's goals.
  • Create new and better ways for the organization to be successful.
SKILLS AND EXPERIENCES TO BE GAINED
  • Provide expert thought leadership on service strategies across infrastructure, applications and security offerings.
  • Lead and influence strategic business investments in applications and infrastructure that build additional business capability or enable more efficient technology operations.
  • Partner strategically with our internal business clients to establish goals and ensure demand needs are incorporated into service plans.

Job Details

About Cargill

Job Source : careers.cargill.com

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