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Senior Technical Support Specialist - Cisco Voice

Dimension Data India Pvt Ltd
Gurgaon / Gurugram
5 - 10 Years
Not Specified

Job Description

Job Description:

Roles and responsibilities :
  • Implementation, design and support for Voice & Video Networks for various clients.
  • Design, Implementation and support for Cisco VoIP infrastructure that includes CUCM, Unity, UCCX, Gateway (MGCP, H323, Cube), CUAC, IM&P.
  • Installation and configuration of Cisco Unified Communication Manager 8.X, 9.X, 10.x and 11.X.
  • Implementing, Integration and Troubleshooting of CUCM with CUC, UCCX, Gateway, CUAC, IM&P.
  • VOIP Protocols SIP, SCCP, H.323, MGCP.
  • Cisco IX5200, IX5000, TX9000, CTS-1300, 500Telepresence Installation and configuration.
  • Configuration of Voice Interfaces: T1, E1, FXS and FXO.
  • Configuring Calling Search Spaces, Partitions, Regions, Locations, Route Pattern, Transformation Mask, Translation Pattern, Route Groups, Route List, Route Pattern, Line group, Hunt List, Hunt Pilot, Voice translation Rules, Voice Translation Profiles.
  • Configuration of User and IP Phone Features such as Speed dial, Call forwarding, Personal Address Book, Single number reach, Extension mobility and Voice mail.
  • Backup & Restore of CUCM 7.x, 8.x, 9.x, 10.x, 11.x.
  • Media resources - MTP, Transcoder, Conference in Gateway and CUCM.
  • CDR Reports, Dialed Number Analyzer, Collect and Read Traces.
  • Configuring Translation Rules for CME.
  • Configuring Voice & Data VLANs.

Dimension Data Asia Pacific (DDAP), a wholly owned subsidiary of Dimension Data plc, helps clients plan, build, support, manage, improve and innovate their ICT infrastructures. It combines an expertise in network integration, security, data centre solutions, Microsoft solutions and converged communications & contact centre technologies, with advanced skills in consulting, integration, training and managed services to design ICT solutions to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.

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