Senior Specialist - Process Design

Senior Specialist - Process Design

6-8 years
Not Specified

Job Description

Job Description :

About Flipkart
The Flipkart Group is one of India's leading digital commerce entities and includes group companies Flipkart, Myntra, and PhonePe. Started in 2007, Flipkart has enabled millions of consumers, sellers, merchants and small businesses to be a part of India's e-commerce revolution. With a registered customer base of over 200 million, offering over 150 million products across 120+ categories. Our efforts to democratize e-commerce in India, driving access and affordability, delight customers, create lakhs of jobs in the ecosystem and empower generations of entrepreneurs and MSMEs has driven us to innovate on many industry firsts. Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns - customer-centric innovations that have made online shopping more accessible and affordable for millions of Indians.
Driven by the passion of Flipsters and our core values of Audacity to Win, Bias for Action and Customer First, with Integrity - Flipkart's work policies reflect the company's efforts to create a progressive work environment that drives inclusion and innovation and encourages work-life balance. Ranked at #1 in LinkedIn's Top Companies to Work For in 2019, among the 100 Best Companies for Women by Avtar and chosen among the Top 3 Most Desirable new-Age Recruiters by Dare2Compete, Flipkart is the ideal place to start and achieve great heights in your career.

About the role
As a Design Senior Specialist, you will be required to understand and analyze existing processes and drive improvements through process or product changes yielding better cost, speed, reliability or customer experience in Large DC and XD operations with high process quality.
About the team
Design team is responsible for designing solutions for different assets (DC, XD, CL, Network) in order to drive future capabilities for bringing in cost, speed and reliability efficiency. This team focuses on designing solutions for the Large DC and XD asset. The team engages in thinking futuristic, game-changing and out-of-the box solutions that may not have been tried and carry a measured risk. The ever-changing e-commerce landscape assures Flipsters a larger-than-life experience in solving challenging supply chain problems and building avant-garde supply chain solutions.
What you'll do:
  • Evaluate opportunities for improving seller experience through current process understanding, identifying improvements and validating the same through data analyses
  • Align the solution with different stakeholders - Ops, BizFin, Marketplace, etc. and project-manage the pilot and rollout of the same
  • Identify solutions requiring Tech developments, liaise with Product Managers to align and prioritize the requirements and drive the pilot and rollout of the solution
  • Other than the above responsibilities, you will be expected to work on any new design projects related to either cost, speed or experience as per the org requirement

What you'll need:
  • Strong analytical and design thinking skills
  • Prior experience of managing and delivering projects involving multiple stakeholders
  • Good communication skills
  • Proficient in Word and Excel
  • Candidate with 6-8 years of experience preferred

About Flipkart

Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 150 million. In the 10 years since we started, Flipkart has come to offer over 100 million products across 120+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle. Launched in October 2007, Flipkart is known for its path-breaking services like Cash-onDelivery, No-Cost-EMI and 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,20,000 registered sellers, Flipkart has redefined the way brands and MSME’s do business online.

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