Senior Reporting Analyst

Senior Reporting Analyst

Teletech Customer Care Management Philippiness Inc
3-5 years
Not Specified

Job Description


Job Description :
We're hiring and are looking to connect with you as we are on the lookout for a Senior Reporting Analyst with TTEC in Ahmedabad, Gujarat.
Accepting digital applications for your protection and the protection of our employees:Apply onlinetodayto connect with us.This role would be 'Work From Home'.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
Providing value add to the Client Operations teams at TTEC Ahmedabad through generation and analysis of various reports & dashboards providing the accurate picture to the concerned stakeholders.
As a Senior Reporting Analyst, You'll Enjoy:
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes…all the competitive pay and benefits you'd expect

On a typical day, you'll
  • Analyze data and make suggestions for process improvement
  • Needs to understand multiple business areas including OSC and center operations
  • Manage multiple complex projects as per the requirement of the program/department
  • Develop and support reporting processes for national center operations data solutions that utilize Oracle, SQL, Access, Seagate Crystal Reports
  • Monitor and identify trends and recommend course of action
  • Monitor and audit data quality
  • Create data dashboards, graphs and visualizations
  • Regular follow up with stakeholders (internal/external)

Why You What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
  • Computer savvy & excellent English communication skills
  • SQL experience required
  • Seagate Crystal Reports background a plus
  • Database administration skills using Access and Oracle databases
  • Strong background in reporting (operations and financial)
  • Minimum 3-5 years experience in Data Analysis & MIS
  • The passion and drive to make a difference

Apply Today:
Click on theApply Nowbutton.
You've applied, now what After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

Job Details

Employment Types:

Industry:

Function:

IT

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

Job Source : www.ttecjobs.com

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