Senior Officer

Senior Officer

Standard Chartered
3-6 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

Targeted Improvements

  • Act as a service partner, work together with RMs, in-country IMO, Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients

  • Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs

  • Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Automation and Streamlining

  • Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes


  • Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking (&ldquoCCIB) and Business Banking (&ldquoBB) clients business sector

  • Provide support to resolve technical operating problems by conducting investigations, rectifying errors.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

  • Develop and maintain rapport with business stakeholders

  • Adhere to first time-right principles

  • Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate

  • Undertake ad-hoc duties and when delegated by Line Manager


  • Perform all input & Maintenance of Limits loaded in various TP systems

  • Accurate input and maintenance of limits advised to other departments like Credit Cards, Intra Day Overdraft, etc

  • Accurate Marking of Liens and advise to other departments

  • Respond and clear queries from Checkers / Manager / Other stakeholders on a timely manner

  • Ensure Pre-processing activities are carried out as per the laid down guidelines.

  • Accurate input of fee draw-down, accurate input of interest, fee, margin and commission.

  • Ensure that the facilities with complementary limits involving more than one independent Transaction Processing system are loaded in the Transaction Processing systems correctly.

  • Ensure accurate input / checking of Diary system so that all Limits with definite expiry dates are captured and all expired limits are cancelled on due date.

  • Update activated limits in CMS.

  • Accurate capture of SCI LE ID / Approved Limit ID in TP Systems for Limit to Outstanding Purposes.

  • Ensure accurate calculation of Drawing Power / Insurance Coverage / Security Coverage by way of Shares / Mutual Funds / SBLC / IBI / Deposits.

  • Accurate Updating of Control Sheets

  • Timely escalation to Senior Management of any exception noticed related to work and environment.

  • Monitor / Diarize / Generate Reports as per the agreed terms with in country

  • Ensure that entries to Customer Accounts and General Ledger Accounts are prepared and posted correctly.

  • Any other Credit Admin related activity asked to be performed by the Line Manager

  • Take up the release function as and when assigned with the responsibility

  • To actively participate in BCP/DR and any other UAT.

People and Talent

  • Provide effective orientation /guidance to new Joiners on the bank&rsquos policies/procedures/processes to ensure their successful assimilation into the team and the bank

  • Develop and implement a personal learning plan with team manager to attain necessary competencies

  • Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit

  • Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager

  • Ensure a clear and uniform approach towards implementation of the global operating model for all IMO-related processes, and adherence to DOIs

  • Report any deviation (if any) to appropriate authorities and obtain proper dispensations

  • Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework


  • Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

  • Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls

  • Highlight significant issues/errors to team leader

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Valued Behaviours and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Achieve the outcomes set out in the Bank&rsquos Conduct Principles: Financial Crime Prevention The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Integrated Middle Office (IMO) representatives in Group

  • In-country Integrated Middle Office

  • Credit Documentation Unit

  • Unit Operational Risk Manager

  • Front Office (RMs, CMs, CCMs)

  • Governance Team

  • BWC Team

  • Product Control Team

  • C&I and FMO Team

  • RSMO Team

Other Responsibilities

  • Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.

  • Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLA

  • Actively participate in automation Initiatives

  • Embedding Here for good and the Group&rsquos brand and valued behaviours in the Integrated Middle Office team

  • Completion of all Group Mandatory e-learnings within stipulated deadlines

  • Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

  • Preferably Commerce Graduate / Postgraduate

  • For Grade 9B: Fresher / up to12 Months of relevant work experience in the following areas:

  • For Grade 9A - 3 years of relevant work experience in the following areas:

  • For Grade 8B: 3-5 years of relevant work experience

  • Basic Product & process knowledge (knowledge in terms of customers, products and transactions)

  • Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.

  • Effective communication skills.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

Job Details

Employment Types:



We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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