Senior NOC Operator

Senior NOC Operator

Kenan Management Consultants Private Limited
Thiruvananthapuram / Trivandrum
6-8 years
Not Specified

Job Description

The candidate needs to be a team player ensuring all NOC duties are performed in a timely manner, analyze alerts from monitoring tools, decide if the alert warrants immediate escalation or not (evaluate impact and urgency) and escalate in a timely fashion. Will support, manage and execute all incident management activities, processes and ensure timely escalation / resolution of identified issues. The candidate will serve as a change agent making recommendations as part of our continual service improvement program.

Skills required

Minimum 6 – 8 years of related experience in Network Operations Center
Must be willing to work any shift in a 24/7/365 work environment on a rotational basis
Good documentation skills both verbal and written
Diligence and attention to detail, along with an ability to multi-task and prioritize work
‘Can do’ attitude. Flexible and adaptable approach to problem solving.
Ability to respond on-call to work irregular shifts to support business requirements
Good self-awareness and actively seeks out tasks that help develop skills and knowledge
Ability to work on own initiative and actively seeks ways to improve existing systems and processes
Co-operate with other teams. Actively encourage strong working relationships with other teams.
Knowledge in ServiceNow, SCOM2019, SolarWinds andAzure Monitor
Strong technical knowledge of network and PC operating systems, including Linux & Windows
Strong technical knowledge of current network hardware, protocols, and standards
Certifications in mainstream vendor technologies desired (e.g., ITIL V4, MCSE, CCNP, etc.)

Kenan Management Consultants Private Limited is a Private incorporated on 10 February 2016. It is classified as Non-govt company and is registered at Registrar of Companies, Ernakulam.

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