Senior Media & Entertainment Consultant

Senior Media & Entertainment Consultant

Amazon Web Services (AWS)
7-10 years
Not Specified

Job Description

Media & Entertainment Specialist
Job Description
As part of AWS Enterprise Support, we are looking for a Specialist Technical Account Manager (STAM) with deep video and content delivery network expertise to support our customers across Asia-Pacific, Japan and China (APJC). You would be a pivotal member of a dynamic Asia-Pacific, Japan and China (APJC) team, bringing the latest in disruptive, cutting-edge cloud computing technologies to bear on the difficult cost and agility challenges facing many organizations
The Specialist TAM will work hand-in-hand with Technical Account Managers, Solution Architects, Business Development, Professional Services and Sales. You will collaborate with our customers and partners on achieving operational excellence, post migrating their Edge Services & Media Pipeline Solutions to the AWS cloud. This role will specifically focus on Media Services and CDN with strong focus on Media pipeline in cloud. You will partner with customers that have edge services and media workloads as well as several AWS teams to ensure highly scalable, flexible and resilient cloud architectures for customers. As a trusted customer advocate, the M&E Specialist TAM will help customers understand best practices around advanced media solutions, and how to run media pipeline and CDN services in a scalable yet cost-effective manner on AWS. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS with edge and media customers ranging from start-ups to established enterprise customers
. BS in a technical discipline (preferably in computer science, engineering, or information systems) or strong experience working with technical teams
. 7+ years working in a professional services or customer-facing technical support role
. Ability to communicate clearly and concisely with technical and non-technical teams across multiple businesses written, verbal, presentation, and interpersonal skills
. Demonstrated competency in strategic thinking and leadership, with strong relationship management experience with colleagues and customers
. Highly developed organizational skills, with ability to effectively prioritize, plan, and execute effectively, even under heavy workloads
. Comfortable working in a fast-paced environment, where requirements may be unclear
. Ability to effectively gauge customer impact and temperature to prioritize issue investigation
. Willingness to travel (likely 20-30%), primarily regionally, with international travel on occasion
. Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations and virtual teams.
. A talent for being able to influence and build mindshare convincingly with any audience. Confident and experienced in public speaking to large audiences.
. Ability to work across an Asia-Pacific context (Australia/New Zealand, ASEAN, India, Korea, Japan and China).
Amazon is an Equal Opportunity-Affirmative Action Employer - Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.
. Knowledge of digital video and audio standards, especially around H.264, MPEG-2, HEVC
. Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned
. Knowledge on OTT workflows (On premise and Cloud), Content monetization, secured video transport
. Knowledge of video packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file based workflows
. Experience with MySQL, PostgreSQL, Apache, SNMP, Wireshark, or MPEG Transport Stream analyzers
. AWS Certifications, e.g. AWS Solutions Architect Associate/Professional highly desirable.
. Working knowledge of Linux (CentOS or RedHat), VMware, or Amazon Web Services
. Knowledge of Content delivery networks will be plus
. Executive speaking and presentation skills - Formal presentations, white boarding, large and small group presentations.
. Track record of implementing AWS services in a variety of business environments such as large enterprises and start-ups.

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