Senior Manager

Senior Manager

Standard Chartered
9-12 years
Not Specified

Job Description

Role Responsibilities


  • Responsible to maintain the system of records for SLAs in R / CFCC across Global Risk Services locations.

  • Document and maintain process and procedures for SLA governance.

  • Management including renewal / updation of SLA databases.

  • Engagement with stakeholders to support migration data request and requirements.

  • Issue management Escalate, Report and remediate outstanding issues / breaches.

  • Aggregation and Reporting of metrics and measures as agreed in SLAs.

  • Executive summary and status reports to be published as part of regular routines.

  • Provide advice and /or support the SLA, ER, TPRM, SCBuy and CAS process.

  • Manage and Document audit trail as part of advice and reporting.

  • Provide support and oversight on SLA and GOI to ensure these are kept updated.

  • Engage with teams such as SCM, Group Compliance, GBS Compliance and Legal to secure the necessary approvals.

  • Actively contribute to the larger IGA / MSA process as part of group wide engagement.

  • Maintain the central workplan for Risk and CFCC Conduct Agenda.

People and Talent

  • Engagement with wide range of stakeholders.

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with RCFCC Productivity teams at the group.

Risk Management

  • Ensure a full understanding of the risk and control environment in area of responsibility.


  • Have awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the teams to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients Effective Operation of Financial Markets Financial Crime Prevention The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Head of GRS

  • Global Process Owners (GPOs)

  • Risk and CFCC Management Teams

  • TPRM /SC Buy support teams

  • External Consultants / Agents

  • Migration / RSE teams

  • Compliance teams

Other Responsibilities

  • Embed Here for good and Group&rsquos brand and values.

Our Ideal Candidate

  • Minimum 9+ years experience in financial institutions and / or BPO / Banks with specialisation in TPRM and large migration related process.

  • Comfortable working in a single contributor role and / or small team challenging risk-decisions made by more senior staff.

  • Comfortable looking beyond a purely task-driven approach and able to take ownership of the wider objective, while seeking for support when required.

  • Able to demonstrate good level of competency in Critical Thinking, Non-Financial Risk Management including Operational Risk, Managing Change and Stakeholder Management.

  • Data Management Ability to work with different data sets and generate meaningful MI and reporting.

  • Working knowledge of SLA management.

  • Experience of documentation in processes and procedures.

  • Academic degree from a well-recognised institution.

  • Strong sense of integrity and financial independence with an ability to challenge where deemed necessary.

  • Excellent communication skills, written and verbal, given the need to deliver consistent and compelling messages to internal and external stakeholders.

  • Strong analytical mindset with excellent analytical, logical, reasoning and problem-solving skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

Job Details

Employment Types:

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

Job Source :

Similar Jobs

Career Advice to Find Better