Senior Manager, Right Shoring Projects

Senior Manager, Right Shoring Projects

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities

  • Manage relationships with Group Operations Heads and relevant Managing Directors to build, streamline and develop the required right shoring pipelines.

  • Have a firm grip and understanding on Financials associated with right shoring and hubbing.

  • Be able to deal with multiple stakeholders Country Heads, Finance, etc to build a Right Shoring pipeline and influence both country and group stakeholders to drive the overall right-shoring agenda.

  • End to End ownership of Right Shoring projects. Work with sending and receiving side leaders to review the opportunity, assess decouplability, design solutions and manage the migration.

  • Adherence to the Right Shoring framework and methodology for seamless movement of work from sending to receiving side.

  • Drive project meetings to monitor project progress. Ensure comprehensive documentation during project lifecycle - Toll gate documents, legal documents, etc.

  • Work closely with various functional teams i.e. Talent Acquisition, training, Operations, Property, Finance, etc for project execution.

  • Drive Toll gate reviews, Project Communication with Stakeholders across Multiple Locations.

  • Have a good understanding of Banking Products.


  • Deliver 5x right shoring benefits for every dollar spent executing migration projects.

  • Acknowledgement from key stakeholders that the Right Shoring Enablement team under your leadership made it easy to do business with GBS.

  • Good Voice of Business Partner / Workforce results.

  • Streamlined reporting standards for all right shoring related activities in the hubs.

People and Talent

  • Measure outcomes on Change initiatives/ program post-implementation to evaluate benefits realisation.

  • Provide subject matter expert advice, guidance and support to the project managers on managing change.

  • Review new business requirements and provide solutions where required.


  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

  • Lead the Right shoring enablement to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders

  • Right Shoring Enablement Team, GBS and Group Business Owners.

Our Ideal Candidate

  • Seasoned Project/Program Manager with over 8-10 years of work experience across Banking BPO functions with previous experience of leading multiple complex Transition / Right Shoring initiatives.

  • Candidate should have over 3 + years experience in leading Right Shoring / Transitions projects within Banking and Financial Services organization for processes and functions.

  • Candidate should be willing to work on specialized projects across Countries/Regions.

  • Ability to work with multi-function team(s) and managing relationships with stakeholders and vendors across geographies.

  • Excellent understanding of Right Shoring methodology, Six Sigma/Lean Tools and Contractual framework RFI, RFP, SOW, SLA, etc.

  • Excellent presentation, communication and influencing skills since the role requires leading governance and change management with senior leaders across the organization.

  • Focus on execution and ability to manage through ambiguity and drive performance and change.

  • Should have excellent understanding of business metrics and performance management. Specific to forecasting and capacity planning, pay for performance, productivity, etc.

  • Ability to think strategically and logically structure and process large amounts of data into meaningful and actionable recommendations.

  • Strong analytics and ability to proactively identify opportunities and drive results.

  • Should have a good understanding of technology infrastructure and set up requirements i.e connectivity, bandwidth, BRD, production environment, etc.

  • Develop and implement a "best-in-class' continuous improvement strategy to enhance performance of existing Business Unit functions by defining standards and governance, tools, and methodology to build on executive engagement.

  • Develop and maintain end to end process maps, DOIs, system architecture and taxonomies.

  • Work closely with Global Process Leads to finalise and implement future state processes.

  • The incumbent will also be expected to participate in appropriate squads alongside their relevant Global Process Lead to help drive transformational change across multiple Business Units.

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Job Details

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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