Senior Manager - Business Process Excellence - Thane

Senior Manager - Business Process Excellence - Thane

Tata Group
10-12 years
Not Specified

Job Description

Position Title: Senior Manager - Business Process Reengineering and Quality
Department : Transformation and Project Management Office
Reports to Direct - AVP - Business Process Reengineering and Project Management Office
Experience: 10 - 12 years Sales management experience
Qualification: Post Graduate (MBA) & Six Sigma with a understanding of insurance/BFSI processes, Business workflow, Black / Green Belt certified, BFSI / BPO vertical
Key Result Areas:
Business Process Reengineering :
To facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling (to-be state) and measurement system
Drive process standardization for the organization with an objective of optimizing business performance and reducing wastage
Understand business need with ground level issues - regulatory/productivity improvements etc.
Establishing of new process workflow with the help of functional SMEs
Capture process, procedure level deviations and ensure periodic reporting
Govern the new process rollouts and its approval across Operations and Systems
Deploy effective metrics/KPIs to measure the effectiveness of the processes including their operational definitions and reporting frequency
Maintain the repository of latest business processes
Review and mentor the various improvement projects
Establish and monitor the benefit realization of various initiative
Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc)
Implement effective process to track and report the inter departmental SLAs
Develop mechanism of effective process deployment
Conduct periodic process benchmarking to ensure competitiveness
Encourage the Operations Functions for establishing a sustained culture of process excellence by means of: (1) encouraging the PPM as visual management (2) strategy events to identify best practice (3) establish rewards and recognition mechanism
Working with Leadership, Business Champions and/or functional managers, to select and prioritize projects aligned with business goals
Provide project leadership includes identifying opportunities, defining and financially justifying projects
Establishing of new process workflow with the help of functional teams as per need
Optimizing business performance by standardization. Reducing redundancy & NVAs
Coordinating and prioritizing Projects activities with all functions
Leveraging Lean Six Sigma methodology to drive continuous improvement projects, aiding in project documentation and guiding through the quality certification program.
Develop & Rollout process training and certification process
Establish process excellence roadmap to bring process driven culture
Facilitate Kaizen, 5S and Ideation program,Conduct quality training to educate and enhance the understanding of project managers Launch related training and certification programs
Skills Required:
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills

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